Matthew Lopera
Claremont,CA
Summary
Customer-focused professional with experience in host and server roles in high-volume establishments. Skilled in managing complex reservation systems and optimizing service pacing to improve operational efficiency. Maintains high service standards in fast-paced environments while promoting team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host/Server
The Meat Cellar
Claremont, CA
01.2024 - Current
- Greeted and seated guests promptly, enhancing their dining experience.
- Managed reservations and maintained seating charts to optimize guest flow.
- Assisted in training new hosts on procedures and customer service standards.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Delivered attentive customer service, contributing to a positive dining atmosphere.
Courtesy Clerk
Stater Brothers Markets
Claremont, CA
04.2022 - 01.2023
- Addressed customer requests with personalized support and tailored recommendations.
- Displayed energy and professionalism in interactions with clients and staff, fostering a positive environment.
- Adapted quickly to changes, ensuring seamless service delivery during transitions.
Education
Bachelor of Science - Finance, Real Estate, And Law
California State Polytechnic University, Pomona
Pomona, CA08-2026
High School Diploma -
Claremont High School
Claremont, CA06-2022
Skills
- Food Safety & Allergy Protocols
- Fast-Paced Service
- Hospitality & Conflict Resolution
- Team Coordination
- POS Proficiency
- Cash Reconciliation & Handling
Certification
- California Food Handler Training Certificate
Languages
Spanish
Native/ Bilingual
Timeline
Host/Server
The Meat Cellar
01.2024 - Current
Courtesy Clerk
Stater Brothers Markets
04.2022 - 01.2023
Bachelor of Science - Finance, Real Estate, And Law
California State Polytechnic University, Pomona
High School Diploma -
Claremont High School