Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Lopez

Pasadena,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Front of House Director

Chick-fil-A
03.2016 - Current
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Performed cash handling activities and secured nightly bank deposits.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.

Cashier

McDonald's
01.2014 - 07.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Associate of Science - Criminal Justice

Pasadena City College
Pasadena, CA
06.2023

High School Diploma -

Marshall Fundamental Secondary
Pasadena, CA
06.2013

Skills

  • Staff training
  • Employee scheduling
  • Problem-solving
  • Conflict resolution

Timeline

Front of House Director

Chick-fil-A
03.2016 - Current

Cashier

McDonald's
01.2014 - 07.2016

Associate of Science - Criminal Justice

Pasadena City College

High School Diploma -

Marshall Fundamental Secondary

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Matthew Lopez