Matthew Lopez
Miami,FL
Summary
Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests. Service-focused Valet with record of success in coordinating smooth placement and retrieval of customer vehicles. Dedicated to preventing damages and maximizing customer satisfaction by professionally operating cars, trucks and SUVs. Safe and attentive driver with clean history. Im Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Valet Supervisor
VPNE Parking Solutions LLC
04.2018 - 08.2022
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
- Supervised valet team members for improved productivity and adherence to company policies.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Resolved guest inquiries, providing exceptional service while upholding company standards.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
- Assisted in the recruitment process for new hires, conducting interviews alongside management as needed to build a strong team of skilled professionals.
- Established employee recognition programs, promoting teamwork and celebrating individual achievements within the department.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Built positive customer rapport for courteous, friendly and professional service.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Collaborated with other departments to create a seamless guest experience from arrival to departure.
- Coordinated special events requiring valet services, working closely with event organizers to guarantee smooth operation during peak times or high-demand occasions.
- Conducted routine safety inspections to identify potential hazards or maintenance needs, reducing the risk of accidents or property damage while maintaining a safe environment for both staff and guests.
- Arranged special transportation for guests and booked taxis and business-class vehicles.
Delivery Truck Driver
Gobolt
06.2017 - 03.2021
- Enhanced delivery efficiency by optimizing routes and reducing idle time.
- Maintained high customer satisfaction levels by adhering to strict deadlines and providing excellent service.
- Safely transported goods by conducting regular vehicle inspections and following all traffic regulations.
- Reduced fuel costs through effective route planning and consistent monitoring of vehicle performance.
- Collaborated with warehouse staff to ensure accurate inventory management and timely dispatch of products.
- Provided exceptional customer service through clear communication, professionalism, and courtesy at each delivery stop.
- Increased on-time delivery rates by closely tracking orders and promptly addressing any issues or delays.
- Coordinated with other drivers to share information about road conditions, best practices, or potential obstacles for timely deliveries.
- Completed detailed trip logs documenting mileage, hours worked, fuel consumption, and any incidents encountered during deliveries.
- Demonstrated adaptability in managing last-minute changes to schedules or routes without compromising timeliness or quality of service.
- Conducted pre-and post-trip vehicle inspections to identify maintenance needs or potential hazards for safe operation on the road.
- Operated equipment such as hand trucks and carts to efficiently load and unload vehicles, consistently maintaining tight timetables.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Optimized routes to maximize efficiency and scheduled service stops.
- Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
- Delivered packages on time while developing new routes with concern for both safety and weather.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Tracked time spent on assignments each day for productivity reporting.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
Education
GED -
Hialeah High School
Hialeah, FL06.2019
Skills
- Incident Reporting
- Staff Training and Development
- Multitasking Proficiency
- Emergency Preparedness
- Vehicle safety knowledge
- Organizational skills
- Team leadership
- Customer Service
- Guest Assistance
- [Spanish] Fluency
- Shift Planning
- Staff Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Valet Supervisor
VPNE Parking Solutions LLC
04.2018 - 08.2022
Delivery Truck Driver
Gobolt
06.2017 - 03.2021
GED -
Hialeah High School
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