Matthew Lopez
Oxnard,CA
Summary
To focus on a few basic key qualities, working with GTZ for the past 7 years…leadership is a skill set that I’ve learned and am still learning to perfect. Working in the industry where customer satisfaction is a key factor in the company success, it’s good to focus on setting goals with the team to make sure we all work with each other not against each other. Both of the work experiences that I’ve mentioned both allow me to work with people on a daily basis. To where my communication and social skills are always engaged.
Overview
7
7
years of professional experience
Work History
Maintenance/Bar Crew
Ventura Majestic Theater
10.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted other team members to achieve goals.
Desk Assistant
Harley’s Camarillo Bowl
03.2024 - Current
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Managed incoming calls and directed them to appropriate departments for timely resolutions.
- Developed positive relationships with clients through excellent interpersonal skills during phone conversations or face-to-face interactions.
Operations Supervisor
GTZ Entertainment
01.2018 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
Education
High School Diploma/GED -
Adolfo Camarillo High School
Camarillo 06.2021
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Taking orders
- Attention to detail
- Self-discipline
- Flexible schedule
- Integrity and honesty
- Safety awareness
- Leadership qualities
Timeline
Maintenance/Bar Crew
Ventura Majestic Theater
10.2024 - Current
Desk Assistant
Harley’s Camarillo Bowl
03.2024 - Current
Operations Supervisor
GTZ Entertainment
01.2018 - Current
High School Diploma/GED -
Adolfo Camarillo High School
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