Matthew Lopez
Laz Parking
Brooklyn,NY
5
years of professional experience
I'm a team player and always looking for ways to help. I like to understand all aspects of the job. I enjoy learning new things. I'm proficient with technology and various programs. I'm AutoCAD-certified and also familiar with other software such as Rhino and Revit.
Work History
Dispatch Attendant
1 Year- Schedules and dispatches drivers.
- Maintains records, logs, and drivers dispatched.
- Directs drivers through radio contact.
- Tracks operational issues/concerns using a Customer Relations Management System.
- Reports customer service and employee performance issues or concerns to appropriate management for resolution.
- Provides excellent customer service to clients, customers, and employees.
- Ensures drivers receive breaks and lunches while maintaining service.
- Answered phone and assisted customers in a dignified and respectful manner.
- Work with Supervisors in the field to move drivers when necessary to ensure a smooth and efficient operation.
- Ensured policy and procedures, as well as the Union Contract, are being followed.
- Ability to mitigate and lead others to overcome challenges.
- Ability to work independently and multitask.
- Ability to communicate professionally and effectively with all levels of the organization and outside customers and clientele.
Assistant to Attendance Coordinator
2 Years 11 Months- Organize daily attendance rosters.
- File medical notes.
- Run various attendance reports.
- Helped maintain archived attendance reports.
- COMMUNICATING WITH OTHER PEOPLE
Education
Associates of Architecture
Skills
Willingness to be flexible and work at multiple facility locations.
Ability to handle challenging and
at times
emotionally charged situations.
Ability to speak
read
and comprehend the English language.
Able to make decisions independently and stay firm on decisions made (not easily persuaded).
Timeline
Dispatch Attendant
Laz Parking
08.2025 - CurrentRead More
Assistant to Attendance Coordinator
Williamsburg High School for Architecture and Design
09.2021 - 08.2024Read More
New York City College of Technology
Associates of Architecture
Read More