Matthew Loverso

Houston,TX

Summary

Empathetic, and driven. A proven team player who takes great pride in being able to consistently go beyond all expectations when it comes to providing incredible customer service, as well as creative strategy; Maintaining an ever evolving skill set.

Overview

years of professional experience

Work History

Business Development Center Agent

AutoWorld of Conway

04.2024 - 12.2024

Brought in 800+ newly specific shoppers in 8 months
Contributed to the company making $2.1 million Gross in 8 months
Developed business pipeline using cold and warm techniques.
Observed and learned changing customer requirements and adapted sales strategies as needed.

Independent Contractor - Courier

ADED LLC

11.2021 - 08.2022

Mastered time-management and the ability to prioritize successfully
Safely loaded anywhere from 40-100 packages daily into delivery vehicle to minimize damage while in transit.
Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.

Claims Analyst

TruNorth Warranty

03.2019 - 11.2021

Earned promotion from Call Center to Claims Analyst in 2 months
Achieved numerous 100% quality scores
Accurately adjudicated thousands of warranty claims in a timely and professional manner in accordance of the terms in the warranty agreement

Marketing, Franchise Sales, Customer Service Representative

AdvantaClean Systems Inc

08.2016 - 05.2017

Became their 1st Hybrid employee, in holding three job titles daily
Increased company earnings by over six figures in nine months
Trained and led all employees in the Franchise Sales Department
Responsible for 22 colleges offering a company sponsored annual $1,500 Mental Health Scholarship
Scheduled appointments, and answered incoming calls

Education

Some College (No Degree) - Business Transfer

Cape Fear Community College

Wilmington, NC

Skills

Adapts quickly to change
Able to lead, or to be led
Articulate and well-spoken

Thrives under pressure
Accurate and detailed

Timeline