MATTHEW LUADZERS
R
Jefferson City,MO
Summary
Seasoned Operations Analyst with expertise in financial systems, complex monetary processing systems, client side banking and financial type services. Excellent organizer, problem-solver and forward-thinking project manager. Prepared to bring 23 years of experience in the financial payments industry to a new role.
Overview
22
22
years of professional experience
Work History
Senior Operations Analyst
System And Methods Inc.
Jefferson City, MO
06.2016 - Current
- Participated in high-level strategy meetings, contributing to financial and logistical framework planning.
- Reviewed process failures and determined root causes.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
- Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Led project teams through design, construction and launch process.
- Drove team success through shared vision and recognition of quality performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Modified and directed project plans to meet organizational needs.
- Utilized Excel, and Smartsheets extensively for macros, spreadsheets and models.
- Instated defined analytical hierarchies to prioritize operational dependencies and interactions.
- Planned, designed and scheduled phases for large projects.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
Owner/Operator
Central Missouri Gogiro
Jefferson City, MO
05.2014 - Current
- Managed day-to-day business operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Generated revenues yearly and effectively capitalized on industry growth.
- Established foundational processes for business operations.
- Visited customer locations to evaluate requirements, demonstrate service offerings and propose strategic solutions for diverse needs.
- Promoted and up-sold products and services to meet needs of customers.
- Collected and analyzed data to improve strategies.
- Managed paid search campaigns using [Type] and [Type] platforms.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
Co-Founder/Owner/Operator
Summit Snow LLC.
Holts Summit, MO
11.2015 - 02.2020
- Managed day-to-day business operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Trained and motivated employees to perform daily business functions.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Aligned branding initiatives and sales strategies with client goals.
- Trained and developed team members to build human capital.
- Maintained up-to-date administrative records to monitor operational conditions.
- Created and monitored promotional approaches to increase sales and profit levels.
- Evaluated suppliers to maintain cost controls and improve operations.
- Introduced new methods, practices and systems to reduce turnaround time.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Established foundational processes for business operations.
Manager- Electronic Payments Specialist
Systems And Methods Inc.
Jefferson City, Missouri
09.2002 - 06.2016
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized and safe environment for employees and patrons.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Developed systems to track and log work issues.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reviewed operations reports to understand numbers and trends.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
No Degree - Business Administration
05.2001 -
Master Certificate in Business Analysis - Business Analysis
02.2012 - 02.2012
High School Diploma -
05.1994 - 05.1994
Certificate of Completion - Project Management
10.2020 - 10.2020
Project Management Institute Certification - Project Management
12.2020 - 12.2020
- Awarded PMP Certificate
Skills
Operations analysis
Employee training
Presentation Development
Data analysis
Cross-functional teamwork
Advanced problem solving
Project planning and development
Budgeting
Project Management
Strategic planning
Business process mapping
Product development
Strategic marketing
Sales tactics
Consulting
Search Engine Optimization
Business Development
Negotiation
Staffing oversight
Customer Relations
Business planning
Business administration
Written Communication
Self-Motivated
Multitasking Abilities
Business process optimization
Operations management
Timeline
PMP - Project Management Institute Certification, Project Management
12.2020 - 12.2020
Velociteach - Certificate of Completion , Project Management
10.2020 - 10.2020
Senior Operations Analyst - System And Methods Inc.
06.2016 - Current
Co-Founder/Owner/Operator - Summit Snow LLC.
11.2015 - 02.2020
Owner/Operator - Central Missouri Gogiro
05.2014 - Current
Villanova University - Master Certificate in Business Analysis, Business Analysis
02.2012 - 02.2012
Manager- Electronic Payments Specialist - Systems And Methods Inc.
09.2002 - 06.2016
Columbia College - No Degree, Business Administration
05.2001 -
Jefferson City High School - High School Diploma,
05.1994 - 05.1994