Summary
Overview
Work History
Education
Skills
Timeline
MATTHEW LUADZERS

MATTHEW LUADZERS

R
Jefferson City,MO

Summary

Seasoned Operations Analyst with expertise in financial systems, complex monetary processing systems, client side banking and financial type services. Excellent organizer, problem-solver and forward-thinking project manager. Prepared to bring 23 years of experience in the financial payments industry to a new role.

Overview

22
22
years of professional experience

Work History

Senior Operations Analyst

System And Methods Inc.
Jefferson City, MO
06.2016 - Current
  • Participated in high-level strategy meetings, contributing to financial and logistical framework planning.
  • Reviewed process failures and determined root causes.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed and initiated projects, managed costs and monitored performance.
  • Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Led project teams through design, construction and launch process.
  • Drove team success through shared vision and recognition of quality performance.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Facilitated communication between internal personnel, contractors and vendors for project cohesion.
  • Modified and directed project plans to meet organizational needs.
  • Utilized Excel, and Smartsheets extensively for macros, spreadsheets and models.
  • Instated defined analytical hierarchies to prioritize operational dependencies and interactions.
  • Planned, designed and scheduled phases for large projects.
  • Accelerated progress by continually reviewing performance, budgets and project timelines.

Owner/Operator

Central Missouri Gogiro
Jefferson City, MO
05.2014 - Current
  • Managed day-to-day business operations.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Established foundational processes for business operations.
  • Visited customer locations to evaluate requirements, demonstrate service offerings and propose strategic solutions for diverse needs.
  • Promoted and up-sold products and services to meet needs of customers.
  • Collected and analyzed data to improve strategies.
  • Managed paid search campaigns using [Type] and [Type] platforms.
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.

Co-Founder/Owner/Operator

Summit Snow LLC.
Holts Summit, MO
11.2015 - 02.2020
  • Managed day-to-day business operations.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Trained and motivated employees to perform daily business functions.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Aligned branding initiatives and sales strategies with client goals.
  • Trained and developed team members to build human capital.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Established foundational processes for business operations.

Manager- Electronic Payments Specialist

Systems And Methods Inc.
Jefferson City, Missouri
09.2002 - 06.2016
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Developed systems to track and log work issues.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Advanced productivity KPIs to achieve key business goals and objectives.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Reviewed operations reports to understand numbers and trends.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Education

No Degree - Business Administration

Columbia College, Columbia, MO
05.2001 -

Master Certificate in Business Analysis - Business Analysis

Villanova University, Villanova, PA
02.2012 - 02.2012

High School Diploma -

Jefferson City High School, Jefferson City, MO
05.1994 - 05.1994

Certificate of Completion - Project Management

Velociteach , Kennesaw, GA
10.2020 - 10.2020

Project Management Institute Certification - Project Management

PMP
12.2020 - 12.2020
  • Awarded PMP Certificate

Skills

Operations analysis

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Timeline

PMP - Project Management Institute Certification, Project Management
12.2020 - 12.2020
Velociteach - Certificate of Completion , Project Management
10.2020 - 10.2020
Senior Operations Analyst - System And Methods Inc.
06.2016 - Current
Co-Founder/Owner/Operator - Summit Snow LLC.
11.2015 - 02.2020
Owner/Operator - Central Missouri Gogiro
05.2014 - Current
Villanova University - Master Certificate in Business Analysis, Business Analysis
02.2012 - 02.2012
Manager- Electronic Payments Specialist - Systems And Methods Inc.
09.2002 - 06.2016
Columbia College - No Degree, Business Administration
05.2001 -
Jefferson City High School - High School Diploma,
05.1994 - 05.1994
MATTHEW LUADZERSR