Summary
Overview
Work History
Education
Skills
References
Certifications
Courses Completed
Timeline
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Matthew Lubitz

Matthew Lubitz

Hanover,Pennsylvania

Summary

Dynamic and performance-driven IT business professional with high integrity, strong work ethic, and great leadership skills. Eager to contribute to the innovation and growth of the company by creating and fostering customer loyalty with forward-thinking and attentive, dynamic strategies.

Overview

16
16
years of professional experience

Work History

IT Migration Consultant

Trintech
Plano, TX
07.2023 - Current
  • Transferred to Trintech as part of a divestiture.
  • Collaborate with resources across multiple organizations to develop and implement documented detailed migration plans for 150+ Production tenants.
  • Document existing systems, business processes, best practices, and system requirements in preparation for a successful migration.
  • Participate in semi-weekly standing meetings to maintain effective communication with stakeholders throughout the entire life cycle of the various projects.
  • Provide technical support on all stages of the data migration project lifecycle from planning through implementation and testing.

Application Technical Consultant, Sr

Fiserv
Hanover, PA
01.2013 - 07.2023
  • Established positive rapport with customers, managers, and customer service team members to maintain constant communications and status.
  • Maintain knowledge of company products and services to promptly resolve complaints
  • Assessed organization technology infrastructure and managed cloud migration process.
  • Collaborated with architects and engineers to design networks, systems, and storage environments that reflected business needs, security specifications, and service level requirements.
  • Managed configuration, installation, and troubleshooting of applications and software for clients.
  • Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
  • Developed employee training initiatives by leveraging industry trends and partnering with team leaders.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Developed technical solutions to resolved complex range of problems.

Level 2 Technical Support

MICROS Oracle Systems Inc
Columbia, Maryland
10.2007 - 01.2013
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Maintained compliance with established and updated policies and procedures with minimal supervision.
  • Translated complex, technical concepts into easy to understand language to assist non-technically oriented customers.
  • Used remote control and assistance tools expertly to support non-local customers. [Webex. Bomgar. PCAnywhere]
  • Demonstrated technical skills in systems management, security, service management, applications and networking and solved complex problems according to established procedures and industry best practices.
  • Created program backups and information recovery systems.
  • Assessed customer needs and goals through communication and system evaluations to modify existing databases for personalized customization.
  • Developed scripts for index and table analysis actions.

Education

Master of Science - I.T. Business Management

Western Governers University
Salt Lake City, UT
02-2027

Bachelor of Science - Information Technology

Western Governers University
Salt Lake City, UT
09-2025

Microsoft Certification Program For Windows - Microsoft Server / Client

ComputerTraining.com
Towson, MD
09.2007

High School Diploma -

Franklin Sr. High
Reisterstown, MD
05.2001

Skills

  • Networking [TCP/IP, Wifi]
  • Infrastructure development
  • Web Deployment
  • Windows Servers
  • VMware
  • Product development and improvement
  • Technical Troubleshooting
  • Collaboration
  • Troubleshooting and diagnostics
  • Employee training
  • Database Administration and analysis
  • Database analysis
  • Analytical skills
  • Problem-solving skills
  • Decision-making skills
  • Conflict resolution
  • Friendly, positive attitude
  • Decision-making
  • Reliable and trustworthy
  • Time management

References

References available upon request

Certifications

  • Axelos ITIL4 Foundation Certificate in IT Service Management [GR671414237ML]
  • Comptia A+ 2023 [COMP001022260879]

                                           Valid through June 2026

Courses Completed

  • Introduction to Apache htpd (Accelebrate)
  • Oracle 12c PL/SQL Level 2 (Accelebrate)
  • Oracle Weblogic 12c Administration (Accelebrate)
  • Oracle Database Performance Tuning for Administrators (Themis)
  • Wireshark Network Analysis
  • Oracle 12c SQL Fundamentals (1z0-061-Passed)

Timeline

IT Migration Consultant

Trintech
07.2023 - Current

Application Technical Consultant, Sr

Fiserv
01.2013 - 07.2023

Level 2 Technical Support

MICROS Oracle Systems Inc
10.2007 - 01.2013

Master of Science - I.T. Business Management

Western Governers University

Bachelor of Science - Information Technology

Western Governers University

Microsoft Certification Program For Windows - Microsoft Server / Client

ComputerTraining.com

High School Diploma -

Franklin Sr. High

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Matthew Lubitz