Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Luna

Dallas,TX

Overview

9
9
years of professional experience
1
1
Certification

Work History

<ul><li>Planned work rotations among the front of house staff ensuring the service meets its full potential</li><li>Trained and mentored new incoming bartenders, improving team efficiency and service quality</li><li>Established and maintained relationships with guests by providing exceptional service in a fast-paced environment serving on average 125 guests per night</li><li>Maintained accurate cash handling and balanced registers at the beginning and end of each shift</li><li>Created seasonal cocktail specials, increasing bar sales by 10%</li><li>Ensured staff and I were compliant with state alcohol laws and company policy</li></ul>

Hillside Fine Grill
Highland Village, TX
10.2020 - Current
  • Planned work rotations among the front of house staff ensuring the service meets its full potential
  • Trained and mentored new incoming bartenders, improving team efficiency and service quality
  • Established and maintained relationships with guests by providing exceptional service in a fast-paced environment serving on average 125 guests per night
  • Maintained accurate cash handling and balanced registers at the beginning and end of each shift
  • Created seasonal cocktail specials, increasing bar sales by 10%
  • Ensured staff and I were compliant with state alcohol laws and company policy

<ul><li>Managed multiple tables efficiently, ensuring high guest satisfaction and repeat business</li><li>Took initiative in training new servers, improving team efficiency and service standards</li><li>Ensured orders were accurate when being input into the POS system as well as maintaining a timely delivery of food and drinks</li><li>Manage to increase average check by 15% through upselling and menu recommendations</li><li>Key Accomplishments:</li><li>Created and implemented the to-go process and menu during COVID to ensure the safety of our staff and guests</li></ul>

Hillside Fine Grill
Highland Village, TX
10.2018 - 10.2020
  • Managed multiple tables efficiently, ensuring high guest satisfaction and repeat business
  • Took initiative in training new servers, improving team efficiency and service standards
  • Ensured orders were accurate when being input into the POS system as well as maintaining a timely delivery of food and drinks
  • Manage to increase average check by 15% through upselling and menu recommendations
  • Key Accomplishments:
  • Created and implemented the to-go process and menu during COVID to ensure the safety of our staff and guests

<ul><li>Help introduce and implement the new alcohol menu by recommending the new drinks that were added</li><li>Ensured orders were accurate when being input into the POS system as well as maintaining a timely delivery of food and drinks</li><li>Collaborated with team members to prepare the restaurant for morning operations, ensuring a seamless start to the workday</li></ul>

Cotton Patch Café
Flower Mound, TX
07.2017 - 10.2018
  • Help introduce and implement the new alcohol menu by recommending the new drinks that were added
  • Ensured orders were accurate when being input into the POS system as well as maintaining a timely delivery of food and drinks
  • Collaborated with team members to prepare the restaurant for morning operations, ensuring a seamless start to the workday

<ul> <li>Operated cash registers, processed transactions, and handled customer inquires with professionalism</li> <li>Collaborated with team members to ensure smooth operations and high customer satisfaction</li> <li>Provided exceptional customer service in a fast-paced environment, ensuring accuracy and efficiency in order fulfillment</li> <li>Assisted wit food preparation, maintaining cleanliness, and adhering to health and safety standards</li> </ul>

Chick-fil-A
Highland Village, TX
05.2016 - 06.2017
  • Operated cash registers, processed transactions, and handled customer inquires with professionalism
  • Collaborated with team members to ensure smooth operations and high customer satisfaction
  • Provided exceptional customer service in a fast-paced environment, ensuring accuracy and efficiency in order fulfillment
  • Assisted wit food preparation, maintaining cleanliness, and adhering to health and safety standards

Education

Associate of Arts - Hospitality

Flower Mound, TX
Flower Mound, TX
05.2020

Skills

  • Customer Service
  • Interpersonal Savvy
  • Leadership
  • Customer Service
  • Interpersonal Savvy
  • Leadership

Certification

  • Food Handler License
  • TABC License

Timeline

<ul><li>Planned work rotations among the front of house staff ensuring the service meets its full potential</li><li>Trained and mentored new incoming bartenders, improving team efficiency and service quality</li><li>Established and maintained relationships with guests by providing exceptional service in a fast-paced environment serving on average 125 guests per night</li><li>Maintained accurate cash handling and balanced registers at the beginning and end of each shift</li><li>Created seasonal cocktail specials, increasing bar sales by 10%</li><li>Ensured staff and I were compliant with state alcohol laws and company policy</li></ul>

Hillside Fine Grill
10.2020 - Current

<ul><li>Managed multiple tables efficiently, ensuring high guest satisfaction and repeat business</li><li>Took initiative in training new servers, improving team efficiency and service standards</li><li>Ensured orders were accurate when being input into the POS system as well as maintaining a timely delivery of food and drinks</li><li>Manage to increase average check by 15% through upselling and menu recommendations</li><li>Key Accomplishments:</li><li>Created and implemented the to-go process and menu during COVID to ensure the safety of our staff and guests</li></ul>

Hillside Fine Grill
10.2018 - 10.2020

<ul><li>Help introduce and implement the new alcohol menu by recommending the new drinks that were added</li><li>Ensured orders were accurate when being input into the POS system as well as maintaining a timely delivery of food and drinks</li><li>Collaborated with team members to prepare the restaurant for morning operations, ensuring a seamless start to the workday</li></ul>

Cotton Patch Café
07.2017 - 10.2018

<ul> <li>Operated cash registers, processed transactions, and handled customer inquires with professionalism</li> <li>Collaborated with team members to ensure smooth operations and high customer satisfaction</li> <li>Provided exceptional customer service in a fast-paced environment, ensuring accuracy and efficiency in order fulfillment</li> <li>Assisted wit food preparation, maintaining cleanliness, and adhering to health and safety standards</li> </ul>

Chick-fil-A
05.2016 - 06.2017

Associate of Arts - Hospitality

Flower Mound, TX

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Matthew Luna