Summary
Overview
Work History
Skills
Timeline
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Matthew Lundgren

Summary

Proven leader in crew and maintenance management, notably at 21 Palms, where I spearheaded initiatives that significantly reduced downtime and enhanced service quality. Expert in preventive maintenance and crew leadership, my approach combines technical knowledge with strong problem-solving abilities, ensuring projects meet stringent standards while fostering team collaboration and employee development. Structured Crew Manager skillful in recruiting, training and scheduling up to 10 employees, tracking expenses and investigating and resolving quality and service complaints. Expertise in structural maintenance. Courteous and patient individual committed to increasing customer satisfaction and reducing staff turnover. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.

Overview

11
11
years of professional experience

Work History

Crew Manager

Floria
03.2022 - Current
  • Implemented quality control measures to ensure consistent execution of high-quality services from the crew members under my supervision.
  • Oversaw equipment maintenance schedules, reducing downtime due to malfunctions or repairs.
  • Enhanced landscape appearance by implementing effective grounds maintenance strategies and techniques.
  • Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
  • Boosted productivity by setting clear goals and expectations for each crew member.

Maintenance Manager

21 Palms
01.2018 - 03.2022
  • Supervised employee performance, preventive maintenance, and safety.
  • Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
  • Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
  • Managed a team of 8 technicians, providing guidance and support for skill development and performance improvement.
  • Repaired and maintained a park of 73 mobile homes and 23 single family homes.
  • Worked on various projects ranging from plumbing, HVAC to full remodel.
  • Filled orders and kept inventory for service materials and maintenance parts.

Plumber

Quality Plumbing & Mechanical
06.2013 - 01.2018
  • Repaired plumbing systems, components, and equipment for new construction of hotels and college buildings.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Installed new piping systems in various types of buildings following local building codes and regulations.
  • Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
  • Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
  • Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.

Skills

  • Crew Leadership
  • Worker Training
  • Technical knowledge
  • Safety Monitoring
  • Preventive Maintenance
  • Policy Enforcement
  • Employee Development
  • Performance Tracking
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Reliable and Responsible

Timeline

Crew Manager

Floria
03.2022 - Current

Maintenance Manager

21 Palms
01.2018 - 03.2022

Plumber

Quality Plumbing & Mechanical
06.2013 - 01.2018

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Matthew Lundgren