Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Lung

Lehi,UT

Summary

Technology-focused professional with 20 years of IT, project, and managerial experience, possesses strong troubleshooting capabilities and customer-oriented attitude. Quality is my #1 goal, and my mantra is "Test, Test, Test!". I never release a product that I feel is incomplete.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Epic Consultant

Nordic Global
11.2017 - Current
  • Contracted to improve clinical systems used by physicians to care for patients across the country. While at Nordic, I serviced the following organizations: Carilion Clinic (VA) Multicare Health System (WA, ID, OR), and Providence Health Services (WA, OR, AK, MT, CA).
  • Led teams to overhaul and update aging systems, and eliminate redundancies. Overall objectives focused on implementing new features to improve patient safety, enhance user satisfaction, reduce cost, and increase revenue. Met all project deliverables within allotted budget and timelines.
  • Carilion Clinic (2021-Present): Installed new security to replace outdated templates for all providers, clinical staff, directors, and administrators. Rebuilt and consolidated facility records covering more than 60 specialties including primary care, cardiology, oncology, orthopedics, and other medical/surgical specialties. Charting, ordering, billing, and reporting features were all enhanced by these changes. Back-end settings cleaned to improve ongoing maintenance efforts. Additional enhancements included a new advance care planning module to improve end-of-life coordinated care, new views of the EMR, standardized lab and medication order panels, and improvements to the patient portal (MyChart). More than 1,000 physicians, 14,000 staff, 170,000 patients, at over 400 departments affected by improvements.
  • Most recently in 2023, I implemented first draft responses to patient messages generated by AI (GPT 4.0) powered smart tools. The AI compares the patient's message with information stored in their chart including demographics, test results, and medications to generate an appropriate response which the physician can choose to user as-is, edit, or ignore. Reporting tools were also built to capture metrics to determine how often AI messages were used, and if not, why, and whether the tools saved the physicians time compared to past documentation practices.
  • MultiCare Health Systems (2017 - 2021): Contracted to work on backlog of midsized requests. Reduced backlog by 50% and reduced the average age of requests from 24+ months down to under 6 months. Built registries to aid in data collection and reporting for Case Management, HEDIS, Pain & Opioid, and Wellness. Corrected issues with results routing, prioritized issues with system level build and identified opportunities to better manage result routing errors. Coordinated Quest lab interface testing and debugging and related procedure and result component build, Implemented new MyChart sign-up features, new colon screening advisories, immunization scheduling rebuild, chart review rebuild, presurgical GI bowel prep order sets, various flowsheets, Smart Forms, and other build.

Owner/Consultant

ML Consulting, Corp.
08.2012 - Current
  • Owns and operates ML Consulting, Corp. to provide IT consulting services to hospitals and healthcare organizations.
  • Established contracts with the following organizations: The Queen's Health Systems (HI), Otsuka Pharmaceuticals (NY), and Providence Health Services (WA, OR, AK, MT, CA, ID).
  • Led teams to overhaul and update aging systems, and eliminate redundancies. Overall objectives focused on implementing new features to improve patient safety, enhance user satisfaction, reduce cost, and increase revenue. Met all project deliverables within allotted budget and timelines.
  • The Queen's Health Systems (2012-Present): Led the implementation teams during the early years as they transitioned from their legacy EMR to Epic, mentored newly hired analysts, and led a team of additional consultants brought on board to implement Epic at their flagship hospital in Honolulu, and various other facilities throughout the state. Standardized build practices, drafted guide books and checklists to ensure consistency and quality as new practices were brought on board. Oversaw ongoing enhancements and release updates while training their full-time staff to become independent and take the lead on day-to-day work.
  • QHS continued: Responsible for numerous features and enhancements through the years including updates to regulatory reporting and other requirements to meet standards outlined in the Affordable Care Act. Implemented new workflows for referrals and authorizations. Incorporated new specialty modules including hematology/oncology, wound care, genetics, and others. I presently assist with backfill projects and new practice rollouts when their existing staff require extra assistance. Four hospitals, 70 health care centers, 10,000 caregivers, and the majority of the 1,000,000+ population of Hawaii has been impacted by my work at Queen's.
  • Providence Health & Services (2012 & 2014). Provided tier-2 support for hospitals and clinics across 6 states, resolved and average of 50 trouble tickets weekly in the wake of raid-fire go-lives, identified root causes and corrected faults in original build design, coordinated efforts between consultants and full-time employees to reduce the trouble ticket backlog from 1,800 tickets to under 80 tickets. Met all benchmarks in 2014 six months ahead of schedule. Mentored team of 12 analysts to address and close trouble tickets within SLA parameters, trained them to independently complete these tasks moving forward.
  • Otsuka America Pharmaceuticals (2017): Collected and organized pharmaceutical data prescribed and administered to their patient population. Translated data into quantifiable elements to assess the current health of the population and identify gaps to improve the patient's quality of care.

Epic Ambulatory Analyst

Kaiser Permanente
01.2004 - 11.2012
  • Led the Ambulatory (outpatient), Beacon (oncology), Willow (pharmacy), and OpTime (Surgery/OR) analyst teams and coordinated daily work assignments. Led the teams through five major releases,
  • Coordinated efforts between IT, clinic leadership, physicians, nursing staff, and training teams to ensure a smooth transition from paper records to electronic medical records. Provided ongoing on-site support after go-live.
  • Tracked known defects and potential patient safety issues, identified risks, communicated to affected parties. Monitored until defects and issues were fully resolved.
  • Implemented new features for Obstetrics, Cardiology, and Oncology to better track and care for their respective patient populations. Enhancements included new documentation tools, treatment plans, lab/imaging/pharmacy order sets, billing and reporting tools.

Education

Bachelor of Science - Accountancy

Brigham Young University - Hawaii
La'ie, HI
05.1998

Skills

  • Team Leadership
  • Staff Development
  • Strategic Planning
  • Epic Implementation
  • Upgrade Management
  • Software Configuration & Testing
  • End-User Training
  • Risk Assessment
  • Data Analysis
  • Quality Assurance

Certification

  • EpicCare Ambulatory
  • Order Transmittal
  • Beacon Oncology
  • Cogito
  • Cogito Tools Administration
  • Healthy Planet and Compass Rose Analytics Build
  • Healthy Planet and Compass Rose Clinical Build

Timeline

Senior Epic Consultant

Nordic Global
11.2017 - Current

Owner/Consultant

ML Consulting, Corp.
08.2012 - Current

Epic Ambulatory Analyst

Kaiser Permanente
01.2004 - 11.2012

Bachelor of Science - Accountancy

Brigham Young University - Hawaii

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Matthew Lung