Matthew Lutz
Parkersburg,WV
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
14
14
years of professional experience
Work History
Sales
McClinton Auto Group
08.2018 - Current
- Organize the lot to maintain our store's visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
Sales
Larry Simmons Pre-owned
03.2016 - 08.2018
- Engaged with customers to build rapport and loyalty.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
Server
Red Lobster
01.2014 - 03.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Pest Control Technician
Eastern Burkholder Pest Exterminators
06.2009 - 01.2014
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Prepared reports and kept detailed records of pest control activities.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Adhered to most stringent safety procedures when applying chemicals.
- Utilized computer software to manage customer information and service scheduling.
Education
No Degree - Education
Fairmont State University
Fairmont, WVNo Degree - Education
West Virginia University At Parkersburg
Parkersburg, WVHigh School Diploma -
Parkersburg South High School
Parkersburg, WV06.2009
Skills
- Social Perceptiveness
- Client Correspondence
- Product Demonstration
- Virtual Tours
- Persuasion Strategies
- Marketing Strategies
- Professional Relationships
- Active Learning
- Critical Thinking
- Warranty Processes
- Serve Customers
- Promote Products
Timeline
Sales
McClinton Auto Group
08.2018 - Current
Sales
Larry Simmons Pre-owned
03.2016 - 08.2018
Server
Red Lobster
01.2014 - 03.2016
Pest Control Technician
Eastern Burkholder Pest Exterminators
06.2009 - 01.2014
No Degree - Education
Fairmont State University
No Degree - Education
West Virginia University At Parkersburg
High School Diploma -
Parkersburg South High School