MATTHEW LYNCH
Port Orange
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Community Liaison
Centene
11.2024 - Current
- Identified gaps in available services, advocating for the implementation of new programs to address unmet needs.
- Improved access to resources for community members through effective communication and coordination with service providers.
- Promoted a positive image of the organization within the community, ensuring consistent messaging across all channels of communication.
- Collaborated with other service providers to develop comprehensive care plans for vulnerable populations within the community.
- Trained new staff members on organizational mission, policies, and procedures, ensuring a consistent approach to community engagement across the team.
- Provided ongoing support to families in crisis situations, connecting them with appropriate resources for immediate assistance.
Child Protective Investigator Supervisor
Florida Department of Children and Families
11.2023 - 08.2024
- Supervise and evaluate the performance of Child Protective Investigators, providing feedback and guidance to ensure compliance with laws, regulations, policies and procedures.
- Provided hands-on and proactive leadership to community services staff.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Reduced caseload backlog by streamlining processes and implementing efficient case management strategies.
- Promoted a positive work environment through open communication and constructive feedback, leading to increased staff retention rates.
- Managed challenging caseloads effectively while prioritizing urgent situations that demanded immediate attention or intervention.
- Collaborated with community partners for improved service delivery and resource availability to families in need.
- Conducted regular performance reviews of investigators, providing constructive feedback and recognizing accomplishments to boost morale and maintain high levels of job satisfaction.
- Facilitated family engagement during investigations, fostering trust between parties involved and working towards successful outcomes for children''s wellbeing.
Senior Child Protective Investigator
Florida Department of Children and Families
11.2022 - 11.2023
- Safeguarded confidential information by diligently adhering to data privacy regulations and agency guidelines.
- Improved child safety by conducting thorough investigations and assessments of abuse allegations.
- Maintained a high standard of professionalism when interacting with clients, colleagues, and community partners, upholding the reputation of the agency as a trusted resource for child protection services.
- Provided expert testimony in court proceedings, contributing to informed decision-making on behalf of vulnerable children.
- Demonstrated cultural competence when working with diverse populations, addressing unique needs within each family situation.
CHILD PROTECTIVE INVESTIGATOR
Department of Children and Families
11.2021 - 11.2022
- Conducts investigations regarding allegations of abuse, neglect, abandonment and/or special conditions for children
- Works closely with law enforcement
- Developed and executed plans to remove children from homes where abuse or neglect had occurred.
- Provided testimony at hearings related to child protective investigations.
- Informed victims about legal processes and timelines.
- Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
ECONOMIC SELF-SUFFICIENCY SPECIALIST
Department of Children and Families
07.2021 - 11.2021
- Optimized client support by staying current on industry trends, attending professional development opportunities, and sharing knowledge with colleagues.
- Enhanced client self-sufficiency by conducting comprehensive assessments and creating tailored action plans.
- Collaborated with community partners to connect clients with essential resources and support services.
- Improved operational effectiveness with the implementation of new tools and techniques in case management practices.
- Provided exceptional customer service while addressing complex cases, resolving issues promptly and professionally.
ASSISTANT STORE MANAGER
Walgreens
05.2019 - 09.2020
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
- Oversaw aspects of maintenance, inventory and daily activity management
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing
- Assessed, optimized and elevated operations to target current and expected demands
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness
- Built proactive and productive relationships with business agents to maintain operational efficiency
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Coached and developed store associates through formal and informal interactions
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Conducted analysis to address productivity and improve employee morale
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
ASSISTANT STORE MANAGER
Mcdonalds
01.2006 - 05.2016
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
- Oversaw aspects of maintenance, inventory and daily activity management
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing
- Assessed, optimized and elevated operations to target current and expected demands
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Education
Master of Science - Clinical Mental Health
Keiser University
04-2027
Bachelor of Arts Human Services - Aug 2021
SOUTHERN NEW HAMPSHIRE UNIVERSITY
New Hampshire, NHAssociate Degree General Studies - Jan 2018
KEISER UNIVERSITY
Master of Science - Human Services
Purdue University
West Lafayette, IN12-2025
Skills
- Customer relations
- Customer retention
- Policy/program development
- Recruiting and hiring
- Profit and loss accountability
- Sales strategies
- Issue resolution
- Customer Service
- Strategic Planning
- Regulatory Compliance
- Quality Standards Determination
- Internal Audits
- Quality Assurance Experience
- Community partnerships
- Community resource knowledge
- Fundraising
Accomplishments
2022 Child Welfare Child Protective Investigator of the year Northeast Region
References
References available upon request.
Education and Training
true
Timeline
Community Liaison
Centene
11.2024 - Current
Child Protective Investigator Supervisor
Florida Department of Children and Families
11.2023 - 08.2024
Senior Child Protective Investigator
Florida Department of Children and Families
11.2022 - 11.2023
CHILD PROTECTIVE INVESTIGATOR
Department of Children and Families
11.2021 - 11.2022
ECONOMIC SELF-SUFFICIENCY SPECIALIST
Department of Children and Families
07.2021 - 11.2021
ASSISTANT STORE MANAGER
Walgreens
05.2019 - 09.2020
ASSISTANT STORE MANAGER
Mcdonalds
01.2006 - 05.2016
Bachelor of Arts Human Services - Aug 2021
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Associate Degree General Studies - Jan 2018
KEISER UNIVERSITY
Master of Science - Clinical Mental Health
Keiser University
Master of Science - Human Services
Purdue University
Similar Profiles
Jennie ZautnerJennie Zautner
Business Analyst at CenteneBusiness Analyst at Centene
Rachel JonesRachel Jones
Pharmacy Technician Care Advocate at CentenePharmacy Technician Care Advocate at Centene
Regina GrayRegina Gray
RN Certified Case Manager at CenteneRN Certified Case Manager at Centene
Goretti TibemeGoretti Tibeme
Provider & Member Outreach Team Lead (Remote) at CenteneProvider & Member Outreach Team Lead (Remote) at Centene
Shawn TamboiaShawn Tamboia
Assistant Store Director at Family Fare (SpartanNash)Assistant Store Director at Family Fare (SpartanNash)