Matthew Lyng
Los Angeles,CA
Summary
Developed strong client management and strategic planning skills in a fast-paced, client-focused environment. Skilled in leveraging data-driven insights and collaborative approaches to enhance client satisfaction and business outcomes. Seeking to transition into a new field, bringing commitment to innovative solutions and exceptional client service.
Overview
10
10
years of professional experience
Work History
Director of Client Success
Mindful Agency
08.2023 - Current
- Implemented innovative strategies for client success, including tailored services and proactive support.
- Directed delivery of strategic partner-related and agency-facing training programs.
- I resolved escalated customer concerns quickly, taking necessary corrective actions to prevent future occurrences while maintaining positive relationships.
- Managed relationships with executive sponsors and key client team members at required levels in the organization.
New Digital Marketing Strategy Consultant
Lyng & Associates
05.2015 - Current
- Developed comprehensive marketing strategies to drive brand growth and recognition.
- Enhanced client engagement by leveraging innovative digital marketing solutions.
- Led cross-functional teams to deliver successful marketing campaigns.
- Improved market positioning with targeted advertising and media planning.
- Analyzed market trends to identify opportunities for business expansion.
Account Executive
USA Today Network
09.2023 - 09.2024
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Talent Manager
MoreYellow
08.2022 - 03.2023
- Increased brand awareness by developing and executing effective influencer marketing campaigns.
- Enhanced credibility as an influencer by attending industry events, and networking opportunities, and regularly updating skills related to content creation.
- Showcased versatility as a brand ambassador by representing various industries such as fashion, beauty, fitness, travel, and wellness companies successfully.
- Established strong partnerships with brands through proactive communication and collaboration on content creation.
- Produced relevant product content to reach target customers.
Education
Bachelor of Arts - Communications
University of California, Santa Barbara
Santa Barbara, CA06-2022
Skills
- Customer satisfaction
- Relationship management
- Upselling strategies
- CRM software
- Client Management
- Project Management
- Digital Marketing
- Client Strategy
- Business Development
- Brand Management
- SWOT Analysis
- Analytics
Languages
Spanish
Professional Working
Timeline
Account Executive
USA Today Network
09.2023 - 09.2024
Director of Client Success
Mindful Agency
08.2023 - Current
Talent Manager
MoreYellow
08.2022 - 03.2023
New Digital Marketing Strategy Consultant
Lyng & Associates
05.2015 - Current
Bachelor of Arts - Communications
University of California, Santa Barbara
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