Matthew Lyons

• Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
• Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
• Prepared detailed reports on account performance, highlighting key achievements and areas for improvement during client meetings.
• Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.

Assessed course and weather to assist with managing passenger safety.

• Checked for spills and other pollutants to communicate findings to land staff.
• Operated and maintained ship engines and generators through preventative maintenance.
• Adhered to laws and regulations based on voyage locations.
• Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
• Docked and undocked vessel using radios, depth finders, radars, lights, lighthouses and buoys to make safe and accurate operational decisions.
• Directed and coordinated crew members and workers and maintained strict operational schedules and profit targets.
• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Developed and maintained relationships with customers and suppliers through account development.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Approved regular payroll submissions for employees.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Conducted monthly inventories of raw materials and components on work floor.
• Reported and established key performance metrics to monitor and meet company goals
• Performed pre-shift and post-shift inspections of dock equipment
• managed 12 dock masters as well as maintaining fleet of 42 vessels

Carried out daily tasks across golf course.

Preformed tasks on all manner of machines from tractors, gators, to special equipment tailored for the job

Dealt with members and club staff for tournaments.

Minor irrigation work as well as electrical work

Building retention walls for new course lay outs

Reworking Bunkers for hole layout

• Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
• Ejected unruly patrons from premises.
• Patrolled exterior and interior of premises.
• Enforced dress codes and refused objectionable attire.
• Operated metal detecting devices to prevent passage of prohibited items and screen individuals prior to entrance.
• Used metal detectors or performed pat-downs and bag searches.
• Called police to report criminal acts.
• Checked patrons IDs and closely examined patrons' faces to verify age.
• Liaised with local police officers, fire services and emergency services to maintain security and service and resolve issues.

Greeted and registered customers requiring service and directed automobiles to service garage.

• Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
• Answered service department phone and responded promptly to questions and messages.
• Provided customers with estimation of repair costs and reasonable timeline for completion of service.
• Advised management members on customer issues or mechanical repair problems.
• Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
• Used dealer's computer system to enter customer information, create service records, order parts and develop cost estimations.
• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.

• Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
• Boxed, labeled and transported items to support assembly operations.
• Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
• Assisted quality assurance by inspecting items and removing defective parts.