Matthew Lysy

Offering excellent interpersonal skills and keen ability to learn and adapt in group settings. Brings attention to detail and strong organizational skills, essential for managing group activities and logistics. Ready to use and develop planning and coordination skills in Desktop Support Engineer role.

Creating cases, running reporting and filtering within the Salesforce environment.

Creating visual reporting for management, working with small to medium data sets in excel to be imported and updated weekly within the BI environment. Expanding my knowledge on the DAX functionality within the program.

Familiar with Quality portion of In Contact specifically, but also familiar in using search functionality to locate specific calls, as well as assigning queues to myself or agent.

Familiar with Quality portion of Playvox specifically, but also familiar in using search functionality to locate specific calls, as well as assigning queues to myself or agent.

Familiar with excel and advanced functions such as formatting, calculations, and pivot tables.

Sharepoint access , maintaining a group sharepoint site within a midsize company structure.

General and advance use of most Microsoft Office suite including power point, word, ect.