Matthew Maarouf
Scottsdale,AZ
Summary
Certified and detail-oriented pharmacy technician with over 5 years of experience in retail pharmacy settings. Skilled in medication dispensing, inventory management, and customer service. Knowledgeable in FDA drug safety, prescription interactions, and pharmacy law. Committed to supporting pharmacists and enhancing patient care in a safe, efficient environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Mayo Clinic
08.2023 - 02.2025
- Respond to customer inquiries regarding prescriptions, benefits, and pharmacy-related matters via phone.
- Provide accurate medication information, address complaints, resolve issues, and deliver exceptional customer service while ensuring compliance with pharmacy regulations.
- Additionally, manage inventory, handle administrative tasks, and process prescription orders for customers.
Certified Pharmacy Technician
Walgreens
01.2021 - 06.2023
- Utilize pharmacy systems to enter patient and drug information, as well as retrieve count, and fill pharmaceutical drugs correctly and safely.
- Assist pharmacists in scheduling and maintaining workflow.
- Communicates with physicians regarding issues with prescriptions.
- Process manual claims for third party program prescription services.
- Organize and manage inventory of pharmaceuticals.
- Administers PCR and rapid COVID-19 tests.
Certified Pharmacy Technician
Tabula Rasa
01.2017 - 08.2019
- Contact patients to schedule MTM appointments
- Collect medication histories and patient information prior to pharmacist consultation
- Help identify eligible patients based on insurance or provider criteria
- Input and update medication lists
- Document patient interactions and pharmacist recommendations accurately
- Track MTM service completion for billing and compliance
- Serve as a liaison between pharmacists, patients, providers, and insurance plans
- Communicate with healthcare providers to request updated prescriptions or clarify orders
- Assist with follow-up after pharmacist interventions
- Flag potential medication-related problems for pharmacist review
- Assist in preparing materials for Comprehensive Medication Reviews and Targeted Medication Reviews
- Manage and organize patient records
- Monitor MTM performance metrics and generate reports
- Support billing and reimbursement processes for MTM services
Customer Service Representative
EmbroidMe
06.2010 - 08.2016
- Engaging with customers in person, over the phone, or via email to address inquiries and provide information about products and services.
- Processing customer orders, which may involve assisting with design elements and ensuring accurate order details.
- Occasionally participating in the production process, such as designing artwork and heat-pressing shirts, depending on the store's needs.
- Maintaining organized records of customer interactions and transactions.
- Collaborating with team members to ensure timely fulfillment of orders and customer satisfaction.
Education
Associates Degree - Health Management
Gateway Community Colleges
12.2023
Bachelor's Degree - Health Sciences
Grand Canyon University
08.2025
Associates Degree - Art, General Studies
Scottsdale Community Collage
12.2014
Skills
- Attention to details
- Strong communication abilities
- Basic knowledge of pharmacy
- Computer literacy
- Organizational skills
- Inventory management
- Customer service
- Ability to work with medical terminology
- Manual and automated medication dispensing
- HIPAA
- Pharmacy operations
- Problem-solving skills
- Data entry
Certification
- Arizona Board of Pharmacy
- Healthcare Regulatory Compliance Certification
Personal Information
Title: Pharmacy Technician
Timeline
Certified Pharmacy Technician
Mayo Clinic
08.2023 - 02.2025
Certified Pharmacy Technician
Walgreens
01.2021 - 06.2023
Certified Pharmacy Technician
Tabula Rasa
01.2017 - 08.2019
Customer Service Representative
EmbroidMe
06.2010 - 08.2016
Bachelor's Degree - Health Sciences
Grand Canyon University
Associates Degree - Art, General Studies
Scottsdale Community Collage
Associates Degree - Health Management
Gateway Community Colleges
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