Proactive Solar Energy Consultant and Auto Sales Consultant with extensive experience in client education, customized solutions, and exceptional communication. Proven success in driving sales, improving customer satisfaction, and managing operations efficiently. Skilled in solar system design, sales strategy development, CRM proficiency, business, training and cultural development.
Overview
32
32
years of professional experience
Work History
Solar Energy Consultant
Reach Solar
10.2023 - Current
Enhanced customer satisfaction by providing timely follow-ups and addressing concerns throughout the installation process.
Educated clients on the benefits of solar energy, resulting in higher conversion rates from initial inquiries to closed deals.
Strengthened client relationships through exceptional communication skills and a commitment to understanding individual needs.
Developed customized solar energy solutions for optimal efficiency and cost savings.
Auto Sales Consultant
Schumacher Group, Dyer Group, Wallace Auto Group
05.2016 - 10.2023
Drove team revenue totals by bringing in top sales numbers.
Enhanced dealership reputation by consistently delivering exceptional customer service and building lasting relationships.
Provided ongoing support to clients after purchase completion, addressing concerns or questions to maintain satisfaction levels.
Exceeded sales targets by utilizing persuasive selling techniques and extensive product knowledge.
Educated customers on various loan products, ensuring they fully understood their financial commitments.
Collaborated with sales team to ensure seamless integration of financing options into the sales process.
Improved dealership profitability by effectively managing and closing high-value deals.
Negotiated favorable interest rates and terms with lending institutions, benefiting both dealership and clients.
InstaLoan Store Manager
InstaLoan
11.2014 - 08.2015
Managed daily operations to ensure smooth functioning of the store, from loan origination to underwriting, approval and collection.
Improved customer satisfaction through staff training in customer service and product knowledge.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Vice President of Operations
Security Finance, Mariner Finance
01.2011 - 11.2014
Achieved unprecedented success by transforming the culture of the lowest-ranking team in 2011 into the highest-performing team that exceeded expectations in growth, collections, and profit.
Recruited and nurtured talent pool of 5 Managers that led to the State's record-low turnover rate over a 2-year average.
Inspired and created a Statewide training & competition initiative to improve morale in daily tasks and promote passion for performance.
Successfully mentored an aspiring Assistant Vice President who later became my replacement upon my transfer to the Florida market, effectively preserving Team direction and focus during the transition.
Evaluate, develop, coach, train and support up to 10 locations.
Recruitment, interviewing, and hiring of all territory personnel.
Successfully increased revenue and profitability within assigned territory.
Optimized resource allocation by assigning tasks based on skill sets, availability, and project priorities.
Monitored branch compliance with various types of regulations to avoid State and Federal penalties.
Streamlined operations by implementing efficient processes and standardizing procedures across departments.
Perform due diligence to ensure appropriate collection procedures are being executed.
Championed change management by fostering a culture of adaptability, training and resilience, encouraging teams to embrace new strategies and ways of working.
Conducted regular performance evaluations to identify areas for improvement and provide feedback to team members.