Matthew Machorro
Alhambra,CA
Summary
Driven professional with a proven track record in customer service excellence and operational efficiency, notably at Superior Merchandise Inc. Mastered POS systems and enhanced customer satisfaction through exceptional service and empathy. Demonstrated reliability and organizational abilities, leading to increased repeat business and streamlined operations.
Overview
10
10
years of professional experience
Work History
Cashier
Superior Merchandise Inc
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Smog Check Technician
Monterey Smog Check
07.2014 - 11.2023
- Streamlined inspection process with diligent record-keeping and documentation of test results.
- Educated customers on available financial assistance programs for required emissions-related repairs, increasing accessibility to services.
- Maintained a clean, safe work environment by following proper safety protocols during all smog check procedures.
- Expanded knowledge of various vehicle systems through continuous professional development and training opportunities.
- Increased repeat business through exceptional customer service and clear communication of test findings.
- Ensured compliance with local and federal emissions standards by staying current on industry updates and changes in legislation.
- Reduced wait times for customers by efficiently managing appointments and maintaining an organized workflow.
- Enhanced customer satisfaction by providing efficient and accurate smog check services, adhering to state regulations.
- Handled customer inquiries professionally, addressing concerns regarding emissions requirements and potential repairs needed for compliance.
Manager's Assistant
BB Auto Tech Repair
02.2023 - 09.2023
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Utilized Software to create and edit correspondence, documents, and materials.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School Diploma -
Alhambra High School
Alhambra, CA06.2011
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Organizational abilities
- Order Taking
- POS Systems
Timeline
Cashier
Superior Merchandise Inc
11.2023 - Current
Manager's Assistant
BB Auto Tech Repair
02.2023 - 09.2023
Smog Check Technician
Monterey Smog Check
07.2014 - 11.2023
High School Diploma -
Alhambra High School