Matthew Macphee
Chelsea,me
Summary
Results-oriented individual with experience in retail and corrections. Known for exceptional customer service and conflict resolution skills, with a focus on safety and compliance. Prepared to contribute to a secure and efficient operational environment.
Overview
2
2
years of professional experience
Work History
Correctional Officer
Kennebec County Sheriff’s Office
Augusta, ME
11.2024 - 04.2025
- Monitored inmate activity to ensure compliance with facility regulations and safety protocols.
- Conducted routine inspections of facilities and equipment to maintain operational integrity and security standards.
- Responded promptly to emergency situations, employing de-escalation techniques to resolve conflicts effectively.
- Documented incidents and daily activities accurately in logs and reports for accountability and record-keeping purposes.
- Collaborated with team members to develop strategies for de-escalation strategies or potential use of force situations
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed high-risk situations with professionalism and composure, ensuring the safety of inmates and fellow officers.
- Conducted routine and emergency head counts.
Retail Sales Associate
Best Buy
Augusta, ME
12.2022 - 10.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Demonstrated product features and benefits to drive sales conversions.
- Managed inventory levels and restocked shelves to ensure product availability.
- Operated cash register efficiently, processing transactions accurately.
Education
High School Diploma -
Citizens Highscool
Fleming Island, FL02-2024
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Policy enforcement
- Self-defense tactics
- Restraint techniques
- Observation
- Surveillance
- Safety
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
English
Native or Bilingual
Timeline
Correctional Officer
Kennebec County Sheriff’s Office
11.2024 - 04.2025
Retail Sales Associate
Best Buy
12.2022 - 10.2024
High School Diploma -
Citizens Highscool