Matthew Madrid
El Paso,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated sales expertise, including competitive offerings, pricing and market positioning.
Overview
14
14
years of professional experience
Work History
Senior Area Manager
International Services Inc -SMS
07.2023 - Current
- Cultivated culture of open communication, collaboration and shared accountability for business success.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
Owner
Maestro Madrid Company LLC
06.2020 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Promoted business via social media to generate leads and maximize brand identity.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Critical Care Paramedic
Various EMS Agencies
06.2009 - 07.2020
- Communicated pertinent patient information and status to hospital staff upon arrival.
- Followed established procedures for personal and patient safety.
- Treated patients being transported by air.
- Completed continuing education courses to maintain relevant knowledge.
- Monitored patients' vital signs to assess condition and identify necessary medical interventions.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
- Took patient health histories and asked questions to determine cause of illness or injury.
- Provided CPR and used automated external defibrillators (AEDs) to revive patients in cardiac arrest.
- Communicated patient information and updates to hospital staff for smooth transition.
- Used defibrillators and oxygen tanks during patient care and transport, increasing chances of survival.
- Responded to emergency calls to provide immediate and life-saving medical care.
- Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
- Inspected equipment and resolved deficiencies prior to in-service operations.
- Trained new paramedics on proper procedures and protocols to maintain best practices and promote great patient care.
- Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
- Liaised with police, fire department and other emergency responders to manage emergency scenes.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Placed patients on backboards or stretchers to safely load into ambulance.
- Contacted medical facilities or departments to schedule patients for tests or admission.
- Provided pre-hospital trauma life support to keep patients alive and stabilized for hospital care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Administered tests and medication to stabilize patients in field or in transit.
- Collaborated with hospital and facility staff to provide correct patient treatments.
- Communicated with lucid patients to gather incident and medical history information.
- Completed files for treatment options and billing information.
- Worked with other EMTs and paramedics to provide comprehensive patient care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
- Acted with integrity, honesty and knowledge to promote culture of company.
Education
English Literature, Psychology, Philosophy
UTEP
El Paso, TX06.2015
GED -
Horizon High School
Scottsdale, AZ06.2006
Skills
- Customer Service and Assistance
- Public Presentations
- Reading Comprehension
- Business Analytics
- Interdepartmental Collaboration
- Payment Collecting
- Special Assignments
- Team Recruiting and Onboarding
- Profit Target Achievement
- Brand Alignment Strategy
- Lead Qualification
- Building Morale
- Sales Team Supervision
- Sales Records Management
- Customer Consultations
- Personnel Engagement
- New Business Identification
- New Account Development
- Facility Tours
- Profitability Assessments
- Complex Negotiations
- Contact Management Systems
- Account Servicing
- Sales Program Coordination
- Developing New Business
- Job Bidding
- Contract Negotiation
- Retail Effectiveness
- Lead Prospecting
- Advertising Campaigns
- Succession Planning
- Business Objective Analysis
- Client Needs Assessment
- Outreach Initiatives
- Lead Identification and Generation
- Regional Sales and Support
- Deal Structuring
- Quote and Proposal Management
- Market and Competitive Analysis
- Team Member Motivation
- Prospecting and Cold Calling
- Team Meetings
- Site Visits
- Sales Presentation
- Client Base Retention
- Account and Territory Management
- Client Inquiries
- Sales Training
- Operational Efficiency
Timeline
Senior Area Manager
International Services Inc -SMS
07.2023 - Current
Owner
Maestro Madrid Company LLC
06.2020 - Current
Critical Care Paramedic
Various EMS Agencies
06.2009 - 07.2020
English Literature, Psychology, Philosophy
UTEP
GED -
Horizon High School
Similar Profiles
Shakira SegundoShakira Segundo
Senior Business Consultant at International Services IncSenior Business Consultant at International Services Inc
Darnel JamesDarnel James
Business Consultant at International Services IncBusiness Consultant at International Services Inc
Iwona PolekIwona Polek
Business Coordinator at International Services IncBusiness Coordinator at International Services Inc
Barbara HeidkeBarbara Heidke
Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)
Yezabelle RodriguezYezabelle Rodriguez
Bilingual CSR at Safelite Auto GlassBilingual CSR at Safelite Auto Glass