Matthew Magnano
Woodworth,US
Summary
My wide range of experience has enabled me to solve any problem in a quick and effective manner. My culinary skills along with my experience as a soccer coach and referee combine to help me keep a kitchen efficient, safe, and clean, while helping other cooks make higher quality dishes. I am a quick learner and can do just about anything I am asked to do. I have lots of experience with many different types of people in both high pressure and relaxed environments allowing me to effectively communicate with customers and coworkers to achieve the highest level of customer satisfaction.
Overview
10
10
years of professional experience
Work History
Soccer Referee
US Youth Soccer
07.2015 - Current
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
- Developed strong communication skills through regular interaction with players, coaches, assistant referees, fourth officials, and assessors during games.
- Developed situational awareness skills by positioning myself optimally during matches to make accurate calls in high-pressure situations.
- Managed conflict resolutions to encourage professional and positive relationships.
- Communicate with players, coaches, and other referees in order to further their understanding, and my own understanding, of the beautiful game.
Caterer
Falcone's Catering
01.2020 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Cleaned and organized kitchen stations to promote team efficiency.
- Cooked for large groups of people and managing various types of food for large events.
- Maintained a clean and sanitary kitchen environment by adhering to strict health and safety regulations.
- Sampled each dish for quality control prior to serving, identifying mistakes and solving immediately.
- Demonstrated versatility in cuisine styles, adapting menus to accommodate dietary restrictions or cultural preferences as needed.
- Personally tended to all guests to ensure the event was enjoyable for all parties, and stress free for our clients.
Soccer Coach
Center of Excellence
05.2022 - Current
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Maintained player safety through careful practice and game supervision.
- Evaluated players' performance and provided constructive feedback to improve abilities.
- Increased player skills development by focusing on individual strengths and weaknesses through targeted drills.
- Collaborated with other coaches to share best practices and continuously improve overall program effectiveness.
- Developed and led age- and ability-appropriate soccer training drills.
- Helped players, when they get frustrated, understand that failure is a vital part of success by teaching them how to learn from their mistakes.
Golf Cart Attendant
Oak Wing Golf Club
06.2024 - 09.2024
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Improved customer satisfaction by providing exceptional service and assistance to golfers.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
- Provided valuable support during tournaments, ensuring smooth operations throughout events.
- Enhanced course efficiency by maintaining clean, organized, and fully-stocked golf cart stations.
- Supported clubhouse operations when needed, contributing positively to the overall guest experience.
- Maintained pristine course conditions through diligent litter removal and area cleaning tasks.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Cook
Le Bistreaux: Coffee & Waffle Bar
05.2021 - 06.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
Cook
Five Guys: Burgers and Fries
03.2020 - 01.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Hospitality Specialist
Oak Wing Golf Club
05.2025 - Current
- Collaborated with various team members to meet guests' requests.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Implemented innovative upselling techniques to maximize revenue from memberships and retail merchandise.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed and executed strategies to improve operational efficiency.
- Developed and executed strategies to improve customer experience in hospitality settings.
- Trained and supervised staff to provide highest level of customer service.
- Maintained a consistently high level of customer service, resulting in positive guest reviews and repeat business.
- Sought and analyzed customer feedback to identify areas for improvement.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cook
White Lightning Culinary and Cocktail Co.
09.2024 - 04.2025
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Monitored food quality and presentation to maintain high standards.
Education
High School Diploma -
Grace Christian School
Alexandria, LA05.2022
Skills
- Complex Problem-solving
- Attention to Detail
- Diligent
- Productive
- Food Preparation
- Knife Skills
- Physical Fitness
- Verbal and written communication
- Safety awareness
- Strategic Planning
Timeline
Hospitality Specialist
Oak Wing Golf Club
05.2025 - Current
Cook
White Lightning Culinary and Cocktail Co.
09.2024 - 04.2025
Golf Cart Attendant
Oak Wing Golf Club
06.2024 - 09.2024
Soccer Coach
Center of Excellence
05.2022 - Current
Cook
Le Bistreaux: Coffee & Waffle Bar
05.2021 - 06.2024
Cook
Five Guys: Burgers and Fries
03.2020 - 01.2021
Caterer
Falcone's Catering
01.2020 - Current
Soccer Referee
US Youth Soccer
07.2015 - Current
High School Diploma -
Grace Christian School
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