Matthew Maguire
Beverly,MA
Summary
Seasoned Police Dispatcher with a proven track record at The City Of Peabody and Salem, adept in coordinating multi-agency responses and mentoring new team members. Demonstrates exceptional problem-solving abilities and memory retention, ensuring swift, accurate decision-making in critical situations. Excelled in high-stress environments by employing empathy and effective communication, significantly enhancing emergency response outcomes.
Attentive Police Dispatcher bringing 10+ years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Police Dispatcher (Part Time )
City of Salem MA
11.2016 - Current
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Work part time to supplement the Department to fill open shifts as needed
Police Dispatcher (Full Time)
The City Of Peabody
02.2014 - Current
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
Claims Adjuster
Arbella Mutual Insurance
11.2005 - 12.2013
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Education
Bachelor of Science - Criminal Justice
05-2005
Skills
- Interviewing
- Memory retention
- Multi-line phone system
- Processing requests
- Caller engagement
- Multitasking
- Problem-solving abilities
Certification
- Completed State MA Dispatch Academy 2014
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
- EMT certified / re certified October 2024
- Valid MA LTC unrestricted class A license
- Completed MPTC Bridge Academy 2023.
Timeline
Police Dispatcher (Part Time ) - City of Salem MA
11.2016 - Current
Police Dispatcher (Full Time) - The City Of Peabody
02.2014 - Current
Claims Adjuster - Arbella Mutual Insurance
11.2005 - 12.2013
- Completed State MA Dispatch Academy 2014
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
- EMT certified / re certified October 2024
- Valid MA LTC unrestricted class A license
- Completed MPTC Bridge Academy 2023.
Salem State University - Bachelor of Science, Criminal Justice
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