Matt Mahan
Fort Lauderdale
Summary
Experienced with managing multi-regional operations and leading teams to achieve organizational goals. Utilizes strategic planning and leadership to drive performance and operational improvements. Track record of fostering effective team collaboration and delivering consistent results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Manager
Pacific Dental Services
01.2025 - Current
- Ensured each supported practice followed the provided patient-centric platform, providing opportunities for expanded patient access and case acceptance coaching.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives and individual practice profitability, and align regional efforts with corporate goals.
- Recruited, interviewed and hired team members and clinicians to support continued patient access and regional growth.
Regional Manager of Operations
Heartland Dental
11.2020 - 01.2025
- Supported 8 dental practices in the Greater Baton Rouge and Lafayette, Louisiana territory. I provide strategic and tactical leadership, counsel and direction to ensure operational and financial effectiveness and best-in-class patient care.
- Developed strong partnerships clinical and operations leaders to expand business opportunities and drive revenue growth and expand patient access.
- Collaborated with other Regional Managers to share best practices, align strategies, and foster a spirit of teamwork across the organization.
Operations Manager
Pacific Dental Services
07.2018 - 09.2020
- Supported staff of 4 Dental Assistants, 1 Benefits Coordinator and on-site clinician with all operations of the dental practice
- Administered monthly and end of year performance reviews and held workshops to improve the Perfect Patient Experience
- Generated patient retention through exceptional in-office experience as well as business to business outreach and in-office new patient events.
- On-boarded and train all incoming Front Office team members, Dental Assistants, and Associate Dentists.
- Directly responsible for all payroll-related functions of my office including time card submission, printing and reviewing weekly and monthly productivity reports and using that information to help control people cost.
- Implemented policies and company standards, follow up with associates who are non-compliant
Store Manager
Michael Kors
07.2017 - 07.2018
- Led staff of 7 sales associates, 2 Full Time Sales Supervisors and 1 Part-time Sales Supervisor
- Administered performance reviews and held workshops to improve performance of sales team.
- Generated repeat business through exceptional customer service as well as client outreach and in-store client events.
- Trained all incoming sales team members.
- District labor/payroll leader responsible for reviewing weekly store schedules of the entire district to ensure efficiency, approve time off requests, and attend weekly conference calls.
Store Manager
AMERICAN EAGLE OUTFITTERS INC.
05.2015 - 07.2017
- Managed staff of 25 sales associates, 2 team leaders and 2 assistant managers.
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Scheduled and led weekly store meetings for all employees.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
- 2 years 3 months
Education
Bachelor's degree - Business Administration and Management, General
Florida International University
01.2005
Skills
- Customer Loyalty
- Operations
- Goals and performance
- Multi-million dollar P&L management
- Recruiting and hiring
- Team building practices
- Staff training and development
- Strategic planning
- Territory management
- Performance management
- Team development
Certification
- Bell Leadership Achievers
- Diversity and Inclusion
Timeline
Regional Manager
Pacific Dental Services
01.2025 - Current
Regional Manager of Operations
Heartland Dental
11.2020 - 01.2025
Operations Manager
Pacific Dental Services
07.2018 - 09.2020
Store Manager
Michael Kors
07.2017 - 07.2018
Store Manager
AMERICAN EAGLE OUTFITTERS INC.
05.2015 - 07.2017
Bachelor's degree - Business Administration and Management, General
Florida International University
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