Matthew Makhamreh
Plainfield,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Customer Specialist
CarMax
Joliet, Illinois
11.2022 - 12.2023
- Answered incoming customer inquiries via phone, email and live chat.
- Provided customers with product and service information.
- Maintained a high level of professionalism with clients and working with team members.
- Handled complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.
- Followed communication procedures, guidelines and policies.
- Built sustainable relationships of trust through open and interactive communication.
- Kept records of customer interactions, process customer accounts and file documents.
- Developed an in-depth knowledge of company products, services, pricing plans, promotions, competitors.
- Verified accuracy of data entry into computer systems prior to finalizing transactions.
Entry Level Account Representative
Skyline Business Solutions
Glenview, IL
03.2024 - Current
- Developed and maintained strong relationships with clients, vendors and colleagues.
- Provided excellent customer service to ensure client satisfaction.
- Reviewed contracts, invoices and other documents for accuracy.
- Conducted sales presentations to potential customers.
- Prepared reports detailing customer activities and progress towards goals.
- Identified opportunities to increase revenue and reduce costs.
- Negotiated pricing terms with suppliers and customers.
- Analyzed market trends to identify areas of opportunity for the company.
Education
MBA - Digital Marketing
Aurora University
Aurora, IL12-2023
Bachelor of Arts - Business Administration
Aurora University
Aurora, IL05-2022
Skills
- Data Entry
- Interpersonal Communication
- Research
- Excel Software Proficiency
- Conflict Resolution
- Collaboration
Languages
Arabic
Limited
References
References available upon request.
Timeline
Entry Level Account Representative
Skyline Business Solutions
03.2024 - Current
Customer Specialist
CarMax
11.2022 - 12.2023
MBA - Digital Marketing
Aurora University
Bachelor of Arts - Business Administration
Aurora University