Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
Generic

Matthew Maldonado

Montgomery

Summary

Passionate and dedicated individual with a strong desire to transition into a Direct Support Professional (Dayhab) role. Excited about the opportunity to offer hands-on care, promote independence, and assist individuals with developmental disabilities in a secure, respectful, and nurturing setting. Possesses valuable experience in customer service, safety protocols, and effective teamwork that can be seamlessly applied to this new role.

Overview

5
5
years of professional experience

Work History

Sales Floor Associate

HomeGoods
03.2022 - 07.2025
  • Maintained a clean, organized, and hazard-free retail space to ensure customer and staff safety
  • Provided friendly, respectful service to diverse individuals, fostering dignity and autonomy in decision-making
  • Assisted customers with locating merchandise and adapting store features to meet their accessibility needs
  • Supported team members during high-volume periods by communicating clearly, de-escalating customer concerns, and resolving minor conflicts
  • Participated in store meetings and ongoing training to enhance service standards and safety protocols
  • Helped create a welcoming and homelike store environment through careful product staging and attention to atmosphere

Informal Care Giver

02.2020 - 03.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently
  • Provided daily care for younger siblings, including meal preparation, hygiene, supervision, and academic support
  • Helped maintain a safe and nurturing home environment during parent work hours
  • Supported emotional development through positive role modeling and conflict resolution
  • Managed household tasks such as light cleaning, organizing, and planning family routines

Education

High School Diploma -

Cuny Prep
Bronx, New York
01.2019

Associate of Arts - Liberal Arts

Kingsborough Community College
Brooklyn, NY
06-2023

Skills

  • Assisting with activities of daily living
  • Emotional regulation and crisis de-escalation awareness
  • Maintaining safe, clean, and supportive environments
  • Active listening and conflict resolution
  • Team collaboration and task management
  • Adapting to changing needs with compassion and flexibility
  • Goal oriented
  • Cleaning
  • Strong communication and interpersonal skills

Key Qualifications

  • Strong interpersonal and communication skills to support individuals with diverse needs
  • Experience maintaining safe and structured environments in customer-facing roles
  • Demonstrated reliability, patience, and empathy when assisting others
  • Committed to upholding dignity, respect, and individualized support for all individuals
  • Familiar with teamwork, incident reporting protocols, and confidentiality expectations

Timeline

Sales Floor Associate

HomeGoods
03.2022 - 07.2025

Informal Care Giver

02.2020 - 03.2022

High School Diploma -

Cuny Prep

Associate of Arts - Liberal Arts

Kingsborough Community College

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