Matthew Mandra

• Achieved top contract close rates through effective refinance operations leadership.
• Mentored new specialists, enhancing team performance and overall morale.
• Maximized client retention by balancing compliance, communication, and efficiency.
• Navigated complex financial profiles with precision and integrity in refinancing.
• Provided onboarding support, ensuring new specialists are well-equipped to succeed.

• Achieved top contract close rates through strategic compliance and communication efforts.
• Enhanced team performance by mentoring and onboarding new loan specialists effectively.
• Navigated complex financial profiles with precision, ensuring client satisfaction and retention.
• Led high-volume refinance operations, maintaining integrity and attention to detail.
• Fostered team morale through impactful coaching and resource support for specialists.

• At iLending, I stepped into a senior finance consultant role that extended beyond client-facing work.
• I became a bridge between departments, often stepping in to communicate critical updates between sales, funding, and administration.
• I developed a strong reputation for training junior team members on GAP and warranty product education, helping boost revenue per deal and equipping newer consultants with tools for long-term success.
• My ability to troubleshoot quality assurance issues and align client education with closing strategies led to a noticeable increase in team-level performance and customer satisfaction.
• Worked Remote/Hybrid

• Operated in a fast paced luxury environment delivering a full A to Z sales experience
• Managed the entire transaction from initial consultation through deal structuring, lender submission, and vehicle delivery
• Sent deals for approval and handled finance responsibilities typically performed by a Finance Manager
• Presented and sold finance products including GAP, VSC, Complete Care, and other ancillary products
• Built strong client relationships using product knowledge, emotional intelligence, and consistent CRM follow up
• Consistently exceeded monthly performance goals and generated strong referral business

• During my tenure at Lou Bachrodt Mazda, I became one of the top-performing advisors in both volume and customer satisfaction.
• My approach was hands-on. I trained incoming staff on our systems, coached them on inventory presentation, and refined our digital communication strategy to boost lead conversion.
• My ability to build trust quickly made me a consistent closer and a reliable source of insight for both peers and leadership.

• During my tenure at Lou Bachrodt Mazda, I became one of the top-performing advisors in both volume and customer satisfaction.
• My approach was hands-on. I trained incoming staff on our systems, coached them on inventory presentation, and refined our digital communication strategy to boost lead conversion.
• My ability to build trust quickly made me a consistent closer and a reliable source of insight for both peers and leadership.