MATTHEW MANGO
Windermere
Overview
12
12
years of professional experience
Work History
LiDAR Support Supervisor
03.2022 - Current
- Structure and manage technical efficacy of workflow trainings for all RIEGL airborne Light Imaging Detection and Ranging (LiDAR) customers in the North American region who have upward of million-dollar investments in new systems
- Manage day-to-day operations of all aspects of the RIEGL USA technical support department containing five engineers, including case handling/allocation and escalations to ensure all customer needs are addressed in a comprehensive manner to offset the potential thousands of dollars of lost end-user project investment
- Coordinate and forecast quality assurance and control logistics for technical support department to meet system delivery deadlines for repaired LiDAR systems as well as newly sold LiDAR systems to promote confidence in product
- Promote and facilitate information sharing among direct reports ensure optimal technical support versatility and cross training, allowing effective support inquiry resolution times to be decreased by over 30%
- Take on above mentioned responsibilities while simultaneously still taking on all responsibilities entailed in previous Lead LiDAR Support Engineer position
Lead LiDAR Support Engineer
RIEGL
02.2019 - 02.2022
- Serve as the technical lead for all LiDAR support engineers for RIEGL USA headquarters
- Perform calibration flights of airborne LiDAR systems after production at the RIEGL headquarters in Austria to ensure data accuracy capabilities before system deliveries
- Solve complex technical support cases and provide critical hardware assistance for customers
- Write technical papers detailing standard operating procedures for LiDAR sensors and data processing tools to enhance the knowledge basis of workflows for colleagues and critical customers and minimize influx of support inquiries by 20
LiDAR Integrations and Support Engineer
RIEGL
01.2018 - 02.2019
- Performed quality assurance, quality control, and troubleshooting of RIEGL airborne, UAV, and mobile LiDAR systems
- Assisted sales professionals and engineering manager in resolving customer technical inquiries, data acquisition issues and general hardware problems
- Processed and analyzed LiDAR data with RIEGL data processing software in order to assess product performance
Graduate Researcher
University of Florida
05.2016 - 12.2017
- Served as a project manager of groundbreaking research funded by Center for Advancement of Science in Space (CASIS) to be part of payload on upcoming launch to the NASA operated International Space Station (ISS)
- Fabricated electrochemical cells in cleanroom environment using photolithography and sputter deposition techniques so precise small-scale experimentation could be conducted
- Responsible for development and operational testing and evaluation of electrodeposition experiments with commercial and military applications to microfluidic reactors, microscale heat exchangers, sensors and catalytic converters
Engineering Intern
Eastman Chemical Company
08.2013 - 12.2013
- Collaborated in an engineering department of a specialty chemical plant producing over 100 tons of Therminol brand heat transfer fluid annually
- Performed numerical and qualitative analysis on distillation processes, analyzed heat transfer profiles, and advised on process safety management according to API standards
technical support
Summer Hire, AMRDEC
05.2011 - 07.2011
- To Software Engineer Directorate (SED) professionals at the Aviation & Missile Research Development & Engineering Center (AMRDEC) on US Army facility
- Assisted with the preparation and transport of a mine-resistant ambush protected (MRAP) simulator system
- PROJECTS
- Airborne LiDAR Quality Control Process Review 2023
- Worked with Operations Manager and Quality Assurance Engineer to assess current quality control standards for airborne LiDAR system coming through the RIEGL USA facility using Six Sigma logic
- Revamped current process and personnel allocation to build in time for more in-depth benchmark testing while simultaneously delivering systems within existing expected timeframes
- Technical Support Department Restructuring Program 2022
- Upon my promotion to LiDAR Support Supervisor at RIEGL USA, a majority of technical support personnel had already departed the company due to various reasons, including performance related
- Restructured aim of hiring process of technical support personnel to be more thorough and efficient
- Hired and completely trained five new technical support engineers in one year, all with immediate success within weeks in their roles
- Airborne LiDAR Training Program Creation 2019-2021
- Prior to 2019, no formal training program for new airborne LiDAR customers at RIEGL USA existed
- Used combination of existing data acquisition and processing knowledge, along with common historic support inquiries, to develop RIEGL USA’s first comprehensive airborne LiDAR training program
- Functioned as RIEGL USA’s only airborne LiDAR trainer from 2019 to 2022, conducting up to 15 trainings per year
- Results of this program creation entailed a decrease of 30% of incoming airborne LiDAR support inquiries from 2018 to 2019 and a substantial increase in airborne LiDAR system sales revenue, due to increased customer confidence
Education
Bachelor of Science - Chemical Engineering
Auburn University
Statics, Fluid Dynamics and Hydraulics, Thermodynamics, Mass and Heat Transfer, Advanced Transport Phenomena, Advanced Kinetics, Interfacial Phenomena, Statistics, Accounting, Differential and Integral Calculus, Engineering Project Management - undefined
Master of Science - Chemical Engineering
University of Florida, College of Engineering
Skills
- SPECIALIZED SKILLS
- Technical:
- ISO 9001:2015, MATLAB, Mathematica, FLIR Thermography, ASPEN Plus, Dreamweaver, Igor Pro, Salesforce
Accomplishments
- Certifications: Lean Six Sigma Green Belt, EIT Certification, Laser Safety Officer Certification
Timeline
LiDAR Support Supervisor
03.2022 - Current
Lead LiDAR Support Engineer
RIEGL
02.2019 - 02.2022
LiDAR Integrations and Support Engineer
RIEGL
01.2018 - 02.2019
Graduate Researcher
University of Florida
05.2016 - 12.2017
Engineering Intern
Eastman Chemical Company
08.2013 - 12.2013
technical support
Summer Hire, AMRDEC
05.2011 - 07.2011
Bachelor of Science - Chemical Engineering
Auburn University
Statics, Fluid Dynamics and Hydraulics, Thermodynamics, Mass and Heat Transfer, Advanced Transport Phenomena, Advanced Kinetics, Interfacial Phenomena, Statistics, Accounting, Differential and Integral Calculus, Engineering Project Management - undefined
Master of Science - Chemical Engineering
University of Florida, College of Engineering