Matthew Manibusan Jr.
Lakewood,WA
Summary
Versatile and dynamic, with a proven track record at Wet Rabbit Car Wash, I excel in customer service and inventory management. Known for enhancing team collaboration and streamlining operations, I boosted customer satisfaction through exceptional service and meticulous attention to detail. My strong communication skills and adaptability ensure peak performance in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Car Wash Attendant
Wet Rabbit Car Wash
04.2024 - Current
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
- Optimized workflow by rotating between different roles within the car wash process as needed.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Assisted in training new staff members on proper car wash techniques and procedures.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Promoted a positive workplace culture by actively contributing to team collaboration and open communication.
- Established loyal customer base through consistent quality workmanship and friendly service interactions.
- Educated customers on self-service car wash operation for safe, appropriate use.
- Collaborated with team members to streamline processes and improve overall efficiency.
- Recognized for punctuality and reliability, consistently arriving prepared for scheduled shifts even during peak business hours.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Managed inventory levels for car wash supplies, ensuring adequate stock at all times.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Contributed to increased sales by upselling additional services such as waxing and detailing.
- Handled cash transactions efficiently, balancing daily receipts accurately at the end of each shift.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Conducted regular equipment maintenance checks, minimizing downtime due to mechanical issues.
- Maintained and repaired car wash equipment to meet operational demand.
- Applied waxes and protective treatments to vehicles for high-quality finishes.
- Supported management in implementing new policies or procedures aimed at improving operations or increasing revenue.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Monitored water usage closely during each wash cycle to conserve resources while maintaining high-quality results.
- Conducted regular maintenance checks on car wash equipment, preventing downtime and ensuring continuous operation.
- Enhanced vehicle cleanliness and customer satisfaction by meticulously washing and detailing cars, adhering to high standards.
- Streamlined car wash process, minimizing wait times and improving overall service efficiency.
- Monitored water usage and recycling systems, supporting cost-saving measures and sustainability.
- Provided feedback to management on customer preferences and service improvements, fostering culture of continuous improvement.
- Provided exceptional customer service, quickly addressing and resolving any issues or concerns.
- Assisted in promotional activities and special events, attracting new customers and enhancing business reputation.
- Collaborated with team members to meet daily targets and uphold quality standards.
- Maintained clean and organized work environment, contributing to efficient operations and pleasant customer experience.
- Applied wax treatments and protective coatings, safeguarding vehicles against environmental damage.
- Implemented eco-friendly washing techniques, contributing to environmental sustainability.
- Increased repeat business with friendly and engaging interaction with customers at point of sale.
- Offered personalized recommendations for additional services based on individual vehicle needs.
- Performed thorough interior cleaning, including vacuuming and window washing, for enhanced vehicle appearance.
- Trained new attendants on proper car wash techniques and customer service best practices.
- Ensured safety protocols were followed, reducing risk of accidents on premises.
- Utilized specialized tools and products to remove tough stains and debris, restoring vehicle exteriors.
- Developed loyal clientele through consistent delivery of high-quality services and attention to detail.
- Adapted to peak times by efficiently managing multiple vehicles, maximizing throughput.
- Managed inventory of cleaning supplies, ensuring availability and reducing waste.
- Followed safety guidelines for cleaning vehicles and equipment.
- Removed dirt and debris from vehicle and equipment interiors.
- Inspected vehicles and equipment for visible damage.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Utilized high-pressure washers to clean vehicles and equipment.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Polished windows and mirrors of vehicles and equipment.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Wiped down and polished interior and exterior surfaces.
- Applied wax and sealants to exterior of vehicles and equipment.
- Maintained records of cleaning activities.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Checked and replaced windshield wipers on vehicles and equipment.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Painted engine components and related parts by using spray gun or aerosol can and masking material.
Security Officer
Name of Church
02.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Security/Church Usher
Name of Church
10.2022 - Current
- Demonstrated flexibility and adaptability by adjusting to changes in service schedules or pastoral staff transitions with ease and professionalism.
- Acted as a liaison between pastoral staff and congregation members during times of crisis or special circumstances requiring additional support or resources.
- Supported the growth of spiritual life within the church community by participating in prayer meetings and Bible studies.
- Distributed bulletins, programs, and informational materials, ensuring all attendees were well-informed about church activities.
- Promoted community outreach efforts through volunteer work at local food drives, clothing donations centers, and charitable fundraisers.
- Supported event planning committees by setting up tables, chairs, and audiovisual equipment for meetings, conferences, and social gatherings.
- Improved overall cleanliness by routinely inspecting facilities for maintenance needs or potential hazards before each service.
- Provided compassionate assistance to grieving families during funeral services while maintaining decorum within the sanctuary space.
- Assisted in training new ushers, sharing best practices for effective service management and fostering a sense of camaraderie among team members.
Shift Lead Manager
Papa Murphy's Take and Bake Pizza
06.2022 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
Crew Member
Panda Express
03.2024 - 01.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Supported training of new crew members, leading to more efficient onboarding process.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Increased customer satisfaction with prompt and accurate order taking.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Improved team morale, leading to increased productivity and reduced turnover.
- Fostered positive team environment by assisting coworkers during rush periods.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Boosted repeat customer rates by providing friendly and engaging service.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Backed up servers by setting up trays and completing some food deliveries.
- Observed customer purchases in line and differentiated between standard portions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Education
Kinesiology
Pacific Lutheran University
Tacoma, WAHigh School Diploma -
Clover Park High School
Lakewood06-2023
Skills
- Flexible work schedule
- Strong communication skills
- Teamwork and contribution
- Customer service
- Adaptability to change
- Customer Service-oriented
- Physical stamina and strength
- Inventory monitoring
- Cash handling proficiency
- Self-motivation and initiative
- Professional appearance
- Reliability and punctuality
- Relationship building
- Cash register operation
- Supply management
- Maintenance requests
- Interior and exterior cleaning
- Quality control
- Problem-solving capacity
- Safety protocol adherence
- Time management and prioritization
- Strong work ethic
- Strong team contribution
- Honest and dependable
- Adaptable and flexible
- Reliable and responsible
- Calm and pleasant demeanor
- Communication and interpersonal skills
- Physical stamina
- Goal driven
- Team collaboration
- Safe equipment hoisting
- Productivity and time management
- Heavy lifting
- Hand and power tool operation
- Creative thinking
- Conscientious and Detail-oriented
- Inventory management
- Problem identification
- Equipment operation
- Team leadership
- Safety standards and protocols
- Telephone etiquette
- New employee training
- Regulatory compliance
- Microsoft office
- Special event preparation
- Checklists and recordkeeping
- Equipment adjustments
- Staff assistance
Languages
Spanish
Professional Working
Timeline
Car Wash Attendant
Wet Rabbit Car Wash
04.2024 - Current
Crew Member
Panda Express
03.2024 - 01.2025
Security Officer
Name of Church
02.2023 - Current
Security/Church Usher
Name of Church
10.2022 - Current
Shift Lead Manager
Papa Murphy's Take and Bake Pizza
06.2022 - Current
Kinesiology
Pacific Lutheran University
High School Diploma -
Clover Park High School
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