Matthew Manley
Scranton,PA
Summary
I am a customer service professional dedicated to effective team management and customer satisfaction. I am a flexible worker; able to work alone, with a team, or as the leader of a team.
Overview
18
18
years of professional experience
Work History
Lead Check Out Coach
Giant Foods Stores
08.2011 - Current
- Operated a cash register for cash, check and credit card transactions with accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Identified potential shoplifters and alerted management.
- Trained new sales associates.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Actively pursued personal learning and development opportunities.
- Answered customer telephone calls promptly and in an appropriate manner.
- Preserved a perfect attendance record for 2 years.
Work Study Employee
University of Scranton's Financial Aid Office
09.2007 - 05.2011
- Answered Student Questions promptly via E-mail, phones, or in person.
- Imaged and filed sensitive tax documents
- Updated students' accounts
Education
Did not acquire - Mathematics
University of Scranton
Scranton, PA2011
High School Diploma - undefined
Scranton High School
Scranton, PA2007
Skills
- Excellent customer service skills
- Mathematical aptitude
- Proficient in cash management
- POS systems savvy
- Product stocking
- Trash compactor operation
- Trusted key holder
- Creative problem solver
- Quick learner
- Customer-focused
- Effective trainer
Timeline
Lead Check Out Coach
Giant Foods Stores
08.2011 - Current
Work Study Employee
University of Scranton's Financial Aid Office
09.2007 - 05.2011
Did not acquire - Mathematics
University of Scranton
High School Diploma - undefined
Scranton High School
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