Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Matthew Mapes

Davenport,FL

Summary

Dynamic and dedicated professional with extensive experience at Walt Disney World Resort, excelling in emergency management and customer service. Proven ability to effectively manage crowds and resolve conflicts, ensuring safety and satisfaction. Skilled in communication and coordination, with a strong commitment to maintaining high standards in fast-paced environments.

Experienced with monitoring and controlling train operations effectively. Utilizes strong problem-solving skills to ensure safety and efficiency. Track record of maintaining high standards in communication and adherence to safety regulations.

Overview

10
10
years of professional experience

Work History

Train Operator

Walt Disney World Resort
07.2024 - Current
  • Ensured smooth train operation, performing regular maintenance checks according to established guidelines.
  • Managed emergencies effectively by calmly executing appropriate safety protocols during critical situations.
  • Provided exceptional customer service, addressing passenger inquiries in a timely and professional manner.
  • Coordinated closely with dispatchers to stay updated on track conditions, delays, or changes in schedules.
  • Adapted to varying weather conditions by adjusting train operation strategies as needed, prioritizing passenger safety and comfort at all times.
  • Maintained punctual train operations by quickly identifying and resolving minor technical issues before they escalated.
  • Assisted passengers with special needs, ensuring their comfort and accessibility during travel on the trains.
  • Collaborated with conductors and other crew members to maintain a safe and efficient work environment for all staff.
  • Monitored gauges and meters to measure speed, amperage, battery charge and air pressure in brake lines and main reservoirs.
  • Moved controls such as throttles and air brakes to drive steam locomotives.
  • Conferred with conductors and traffic control center personnel via radio phones to issue and receive information concerning stops, delays and oncoming trains.
  • Inspected locomotives for operational readiness by making FRA and company-required checks and tests.

Parade Audience Control

Walt Disney World Resort
07.2021 - Current
  • Supported event staff in maintaining order during peak hours, contributing to a well-organized environment.
  • Managed large crowds effectively by implementing strategic positioning tactics throughout venues or event sites.
  • Assisted event organizers in developing efficient crowd management strategies for large-scale gatherings.
  • Provided excellent customer service, addressing attendee concerns and ensuring their needs were met throughout events.
  • Coordinated with fellow Crowd Controllers to cover various areas of an event space efficiently while maintaining constant communication.
  • Reduced incidents of disorderly conduct by implementing effective communication techniques when dealing with difficult situations.
  • Calmly handled emergency situations, providing clear instructions to attendees and coordinating with first responders as needed.
  • Maintained crowd control during events, ensuring a safe and enjoyable experience for all attendees.
  • Mitigated conflicts among attendees through diplomacy and conflict resolution skills, fostering a peaceful environment for all guests.
  • Safeguarded event premises through diligent observation and rapid response to potential issues.
  • Controlled flow of patrons attending large outdoor events.
  • Warned offenders about rule infractions and violations.

Stocker

Aldi
06.2021 - 01.2022
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Painter

Family Business
01.2021 - 07.2021
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.

Produce Clerk

Publix
05.2015 - 01.2021
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
  • Inspected produce to update and adjust pricing information.
  • Selected items for specials and marked down items to reduce losses.
  • Sorted and packaged produce items to prepare for shipments.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.

Education

Some College (No Degree) - English

University of Central Florida
Orlando, FL

High School Diploma -

St. Cloud High School
St. Cloud, FL
05-2016

Skills

  • Emergency management
  • Customer service
  • Conflict resolution
  • Positive attitude
  • Willing to learn
  • Conflict de-escalation
  • Situational awareness
  • Crowd management
  • Physical fitness
  • Stress tolerance
  • Communication and coordination

Interests

  • Running
  • Audiophile
  • Foodie

Timeline

Train Operator

Walt Disney World Resort
07.2024 - Current

Parade Audience Control

Walt Disney World Resort
07.2021 - Current

Stocker

Aldi
06.2021 - 01.2022

Painter

Family Business
01.2021 - 07.2021

Produce Clerk

Publix
05.2015 - 01.2021

Some College (No Degree) - English

University of Central Florida

High School Diploma -

St. Cloud High School

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