Matthew Marchitto
Hamden
Summary
Goal-oriented manager with distinguished experience in retail and building industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Performance-oriented Sales Leader offering exceptional record of achievement over career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
26
26
years of professional experience
Work History
District Manager
Smithland
07.2024 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Store Manager
Dollar General
05.2024 - 07.2024
- Oversaw daily store operations, ensuring compliance with policies and procedures.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Developed strategic plans to enhance sales performance and improve customer satisfaction.
- Implemented visual merchandising strategies to drive product visibility and increase sales.
- Analyzed sales data to identify trends, informing inventory decisions and promotional strategies.
- Fostered a positive team environment, enhancing employee engagement and retention rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
PRO Sales Manager
Lowes Home Improvement Stores
11.2018 - 12.2023
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Overnight Store Manager
Walmart
08.2013 - 07.2018
- Supervised daily operations of a 46 Million per year store
- Core responsibilities customer service, freight management, enforcement of company sales floor standards, Financial planning, Budgeting, Scheduling, Performance Evaluations, Recruiting and Terminations.
General Manager
Orion Planners Catering
07.2005 - 09.2013
- Supervised daily operations of an off-site catering company directly oversaw offsite kitchen and service staff
- Billing, Accounts Payable, Payroll, Licensing, and Banking Staffing, Hiring, Performance Evolutions, and Terminations Customer Relations and Problem Solving
Assistant Store Manager of Operations
Sears Holdings Corporation
10.2007 - 01.2010
- Supervised daily operations of a 44 million dollar per year store
- Work closely with store manager of a regional model store, to maintain company standards for presentation (display of merchandise, flow of goods to sales floor, and physical maintenance of customer touch points.), profitability (P&L analysis, sales margin, and misc
- Income.), and function in place of store manager in his absence
- Directly ran 3 Departments, Human Resources, Cashier Team, and Backroom Team
- Financial planning, Budgeting, Scheduling, Performance Evaluations, Recruiting and Terminations.
Assistant Store Manager
Home Depot
04.1999 - 06.2005
- Supervised daily operations of a 66 Million per year store
- Directly ran Specialty sales Operations for 4 Departments
- Financial planning, Budgeting, Scheduling, Performance Evaluations, Recruiting and Terminations.
Education
Associate of Science - Hospitality Management
Johnson And Wales University
Providence, RI04.1997
Skills
- Competitive analysis
- Conflict resolution
- Technical expertise
- Problem solving
- Sales forecasting
- Account management
- Influencing skills
- Policy Implementation
- Performance Management
- Financial Management
- Sales Reporting
- New Business Development
Timeline
District Manager
Smithland
07.2024 - 05.2025
Store Manager
Dollar General
05.2024 - 07.2024
PRO Sales Manager
Lowes Home Improvement Stores
11.2018 - 12.2023
Overnight Store Manager
Walmart
08.2013 - 07.2018
Assistant Store Manager of Operations
Sears Holdings Corporation
10.2007 - 01.2010
General Manager
Orion Planners Catering
07.2005 - 09.2013
Assistant Store Manager
Home Depot
04.1999 - 06.2005
Associate of Science - Hospitality Management
Johnson And Wales University