Summary
Overview
Work History
Education
Skills
Accomplishments
Voted Best In Town 11Years In a Row By HomeTown News
Timeline
Generic

Matthew Marcinak

Port Orange

Summary

Dynamic small business owner with a proven track record in enhancing customer service and operational efficiency at Save The Animals Store. Skilled in building professional connections and managing financial aspects, I successfully implemented marketing strategies that increased brand awareness and customer satisfaction, driving repeat business and referrals.

Overview

40
40
years of professional experience

Work History

Owner

Save The Animals Store
11.2013 - 10.2024
  • Developed operational procedures to enhance customer service quality.
  • Managed inventory systems for efficient product tracking and organization.
  • Conducted market research to identify trends and improve service offerings.
  • Created promotional materials to increase brand awareness and attract customers.
  • Implemented point-of-sale systems for streamlined transactions and reporting.
  • Trained staff on product knowledge and customer engagement techniques.
  • Monitored financial records to ensure accurate bookkeeping practices.
  • Established vendor relationships to optimize supply chain efficiency.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Owner

Scrubbers Home Cleaning CO.
04.1998 - 01.2013
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Owner

Karpet Doctor
01.1985 - 09.1998
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Education

General Studies

A.L.Johnson High School
Clark,New Jersey
06-1975

Skills

  • Customer service expertise
  • Small business management
  • Building professional connections
  • Effective verbal communication
  • Customer service
  • Operational efficiency management

Accomplishments

Bring Over 40 Years Of Excellent Customer Service To Your Company

Voted Best In Town 11Years In a Row By HomeTown News

As a 501c Non Profit Thrift Store I Created A Fun, Safe,No Stress Atmosphere for My Employees and Numerous Volunteers To Raise Money For People Who Could Not Afford to Pay Veterinarian Bills.. In 11 Years We Paid Over 650,000.00 Dollars For Keeping Animals Alive

Timeline

Owner

Save The Animals Store
11.2013 - 10.2024

Owner

Scrubbers Home Cleaning CO.
04.1998 - 01.2013

Owner

Karpet Doctor
01.1985 - 09.1998

General Studies

A.L.Johnson High School

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