Matthew Marcino
Las Vegas,NV
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
4
4
years of professional experience
Work History
Service Manager
Everything Auto Service
Las Vegas, NV
05.2022 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Trained new employees on the use of customer relationship management software systems.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
Merchandiser
Reyes Coca Cola Bottling
Pahrump, NV
06.2021 - 05.2022
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Developed promotional strategies to increase sales of featured products.
- Organized displays according to company standards and specifications.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Maintained a clean and organized work environment at all times.
Sales Associate
Walmart
Pahrump, NV
06.2020 - 06.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
Education
High School Diploma -
Pahrump Valley High School
Pahrump, NV05-2021
Skills
- Inventory Management
- Customer Service Management
- Staff Supervision
- Relationship Building
- Sales Support
- Workplace Safety
Timeline
Service Manager
Everything Auto Service
05.2022 - Current
Merchandiser
Reyes Coca Cola Bottling
06.2021 - 05.2022
Sales Associate
Walmart
06.2020 - 06.2021
High School Diploma -
Pahrump Valley High School