Matthew Marez
Garden City,Kansas
Summary
Forward-thinking asset who is skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Also, a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations/Operations Manager, Customer Experience
Nutrien Ag Solutions
04.2014 - Current
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Maintained sufficient inventory of laboratory supplies for daily operations.
- Prepared reports and documentation related to plant operations.
- Led team of 7 associates carrying out delivery operations
- Recommended efficiencies for improvement of transportation system operations.
- Understood cross-functional business operations.
Sales Associate
Dicks Sporing Goods
09.2013 - 03.2014
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Baseball Umpire
Garden City Recreation Commission
05.2011 - 08.2012
- Promoted fair play by consistently enforcing baseball regulations throughout each match.
- Collaborated with fellow umpire team members to ensure accurate decision-making during games.
- Maintained a professional demeanor and upheld high standards of integrity while officiating matches.
- Developed strong knowledge of baseball rules and regulations, resulting in confident decision-making on the field.
- Ensured player safety by monitoring equipment usage and field conditions before and during matches.
Education
No Degree - Human Health Performance
Fort Hays State University
Hays, KSAssociate of Science - Applied Science
Garden City Community College
Garden City, KS05.2017
Skills
- Logistics Oversight
- Inventory Management
- Workflow Optimization
- Customer Service
- Health and Safety Compliance
- Delegation
- Document Control
- Problem-Solving
- Cultural Awareness
- Logistics Management
- Decision-Making
- Warehouse Operations
- Employee Motivation
Certification
Forklift Certification
Timeline
Operations/Operations Manager, Customer Experience
Nutrien Ag Solutions
04.2014 - Current
Sales Associate
Dicks Sporing Goods
09.2013 - 03.2014
Baseball Umpire
Garden City Recreation Commission
05.2011 - 08.2012
No Degree - Human Health Performance
Fort Hays State University
Associate of Science - Applied Science
Garden City Community College
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