Matthew Markum
Spring Hill,FL
Summary
High-energy General Manager with over 20 years of experience in the hospitality industry, specializing in Full Service and Family Dining. Adept at overseeing all aspects of the operation, including staffing, inventory control, and facilities. Demonstrated success in driving operational excellence and strategic growth. Skilled in fostering team collaboration and achieving impactful results in dynamic environments. Expert in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities. Solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Ready to make a significant impact in your organization with strategic planning and effective communication skills.
Overview
33
33
years of professional experience
Work History
General Manager
Mission BBQ
Jacksonville, FL
11.2022 - 02.2025
- Responsible for all aspects of the day to day operation, including, staffing, food cost controls, and all controllable budgets
- Hired and promoted multiple staff members
- Able to increase YOY sales and customer counts.
- Maintained a low turnover, exceeded company sanitation standards, as well as Social media review standards
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
First Watch Restaurants, Inc.
03.2016 - 01.2021
- Responsible for all aspects of the day to day operation, including, staffing, food cost controls, and all controllable budgets
- As the opening manager of this location, we led in innovation of new seasonal specials for the company YOY
- Hired and promoted multiple staff members into the management level for FW
- Able to increase YOY sales and customer counts since opening (exceptions for company shutdown for Coved)
- Maintained a low turnover, exceeded company sanitation standards, as well as Social media review standards
General Manager
Cracker Barrel Old Country Store
01.2013 - 01.2015
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Developed and maintained exceptional customer service standards
- Counseled and disciplined staff when necessary
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Cracker Barrel Old Country Store
10.2008 - 01.2013
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
- Developed and maintained exceptional customer service standards
- Optimized profits by controlling food, beverage and labor costs on daily basis
- Built sales forecasts and schedules to reflected desired productivity targets
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
Senior Associate Manager
Cracker Barrel Old Country Store
Wesley Chapel, Florida
04.2008 - 10.2008
- Performed all associated tasks of a associate manager while acting as a second in command for the general manager
- Responsibilities included staffing, inventory control, and facilities
- Reduced operational costs through continuous process improvements, waste elimination initiatives.
- Ensured regulatory compliance across all aspects of operations by staying up-to-date on industry changes and implementing necessary updates accordingly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Associate Manager
Cracker Barrel Old Country Store
04.2004 - 06.2008
- Responsible for area of responsibility leadership (ex
- Food, Supply, Scheduling, HR) as assigned by the general manager
- These AOR's were always lead through high energy, dedication, and by teaching and coaching the staff to perform at their highest level of commitment
General Manager
Pargos Fine Food and Spirits
01.1992 - 03.2004
- Responsibilities included all aspects of unit operations
- Performed as a dining manager, bar manager, Kitchen Manager (AGM), as well as the general manager in the last unit
Education
Skills
- Labor Cost Analysis
- Profit & Loss
- Recruiting
- Restaurant Management
- POS
- Supervising Experience
- Inventory Control
- Food Safety Standards Knowledge
Additional Information
Servsafe Manager Certification
Timeline
General Manager
Mission BBQ
11.2022 - 02.2025
General Manager
First Watch Restaurants, Inc.
03.2016 - 01.2021
General Manager
Cracker Barrel Old Country Store
01.2013 - 01.2015
General Manager
Cracker Barrel Old Country Store
10.2008 - 01.2013
Senior Associate Manager
Cracker Barrel Old Country Store
04.2008 - 10.2008
Associate Manager
Cracker Barrel Old Country Store
04.2004 - 06.2008
General Manager
Pargos Fine Food and Spirits
01.1992 - 03.2004