Matthew Marsh

The Cheesecake Factory

Burlington, MA

05.2014 - Current

Serviced guests with food and beverage requirements warmly, courteously and professionally.
Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
Performed opening and closing procedures and side work duties according to station rotation assignment.
Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
Trained new staff in front-of-house procedures, customer relations, and cleaning.
Cross-trained existing employees to maximize team agility and performance.
Accomplished multiple tasks within established timeframes.
Controlled costs to keep business operating within budget and increase profits.
Maximized performance by monitoring daily activities and mentoring team members.
Improved safety procedures to create safe working conditions for workers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Organized new employee orientation schedules for new hires.
Processed employee termination paperwork at direction of supervisory staff.
Set up orientations and initial training for new employees.
Developed and maintained HR policies and procedures.
Responded to employee inquiries regarding benefits and other HR topics.
Processed documentation for employee actions such as new hires, grievance resolutions and terminations.