Matthew Marsh

• Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
• Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
• Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
• Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
• Improved customer satisfaction 20% by providing accurate and timely repair estimates for collision damages.
• Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
• Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
• Increased shop revenue 15% through effective upselling of additional services during the estimation process.
• Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
• Gathered data on materials, labor and parts costs to determine total costs of projects.
• Utilized Online parts data providers such as Parts Trader and OpsTrax to maximize parts profit margins while providing cast effective repairs for clients and insurance partners.

• Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Manage budget implementations, employee evaluations, and contract details.
• Introduce new methods, practices, and systems to reduce turnaround time.
• Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
• Complete appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
• Accurately estimated parts and labor for over repairs.
• Examine client financial records to inform on possible plans for total-loss vehicles or large repairs.
• Document damage with photographs and detailed written descriptions.
• Prepare insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
• Coordinate with local body shops to assign repair jobs.
• Review police reports, photographs and other documentation to gain complete understanding of accident.
• Collaborate with repair workers to determine the feasibility of repairs under constraints of coverage limits, time frame and customer finances.
• Liaise between car owners and insurance agencies about auto damage and insurance claims.
• Use CCC, Mitchell, and Audatex to calculate damages and claim values.
• Used Riskonnect for claims management and TSD for fleet status reports and much more.
• Google suit proficient as well as MS office.

• Organized and delivered supplies for each job.
• Assigned tasks and monitored completion of work to full satisfaction of company standards and customer requirements.
• Set up and managed maintenance contracts with customers.
• Performed troubleshooting procedures to diagnose malfunctions.
• Verified completed projects met approved time, quality, and cost estimates.
• Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Managed budget implementations, employee evaluations, and contract details.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Developed and maintained relationships with customers and suppliers through account development.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Formulated policies and procedures to streamline operations.
• Analyzed market trends and competitor activities to create competitive advantages.
• Assisted in recruiting, hiring and training of team members.
• Managed and implemented insurance DRP programs.
• Assessed Mechanical and Collision damage using digital tools