Matthew Marshall
Birmingham,AL
Summary
Retail manager with proven expertise in team leadership and customer engagement. Demonstrated ability to drive sales growth and enhance operational efficiency. Skilled in training and developing staff to achieve high performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Store Manager
Aldi USA
Jasper, Alabama
02.2025 - Current
- Directed total store operations to maximize profitability.
- Ensured weekly efficiency goals were achieved by store personnel.
- Conducted inventory counts to verify accuracy across all store areas.
- Developed managers and associates to enhance overall performance.
- Reviewed store KPIs weekly with the district manager for strategic insights.
Sales Agent
Allstate Insurance Co
Trussville, Alabama
08.2024 - 01.2025
Assistant Store Manager
Publix Supermarkets
Birmingham, AL
01.2022 - 06.2024
- Oversaw store operations alongside Store Manager and Department Management Teams.
- Led a team of 12 managers and supported over 120 associates.
- Identified opportunities with Store Manager to enhance profitability.
- Compiled KPIs for Weekly Store Operations Meetings, including P&L and hiring metrics.
- Assisted Department Managers in goal setting and strategic planning execution.
- Managed store safety protocols, including food, operational, and information security.
- Developed career advancement plans for managers and provided ongoing feedback.
- Conducted weekly merchandising meetings to create sales-driving themes.
Customer Service Manager
Publix Super Markets Inc
Pelham, AL
12.2019 - 12.2021
- Oversaw customer service operations to ensure premier service delivery to all customers.
- Built rapport with customers and associates to foster positive relationships.
- Monitored and addressed customer feedback to enhance service quality.
- Ensured compliance with federal and state guidelines for money services, maintaining up-to-date permits.
- Managed in-store accounting processes, researching and resolving discrepancies in cash and checks.
- Developed effective schedules for over 50 associates to optimize workforce efficiency.
- Trained and mentored aspiring leaders to strengthen team capabilities.
- Communicated critical information to over 50 associates and management team.
Skills
- Effective communication
- Multitasking
- Training and coaching
- Task prioritization
- Organizational skills
- Conflict resolution
- Business acumen
Timeline
Store Manager
Aldi USA
02.2025 - Current
Sales Agent
Allstate Insurance Co
08.2024 - 01.2025
Assistant Store Manager
Publix Supermarkets
01.2022 - 06.2024
Customer Service Manager
Publix Super Markets Inc
12.2019 - 12.2021
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