Matthew Martin

• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Guided aircraft into and out of parking positions using hand signals.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
• Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
• Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
• Positioned and towed aircraft from remote locations of airport to designated areas for operation.
• Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.

• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Operated equipment while observing standard safety procedures.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
• Transferred luggage from aircraft to collection areas safely using Type equipment.
• Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.

School Bus Driver - Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria. Maintained Guam driver's license to enable legal operation of school buses for student transport, field trips and other purposes. Communicated information to parents to promote good communication and transparency. Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness. Inspected emergency equipment and verified safe working order for student and driver use.

Dispatching, Driving and Customer Service.

Dispatching drivers to their specific destination in a timely matter , making sure drivers know their routes, pick up times and to ensure drivers make it to their destination in a timely matter. I handle complaints about buses and drivers. Rearrange drivers schedules to fit operation/cutomers needs.

Driving - responsible for bus appearance and making sure all fluids are topped off for the bus to be properly operated. Pick up customers from their hotels/airport and take them to their destination. Handle all passengers luggage's.

Customer Service - assisting customers with any questions they may have in regards to their transportation or tour they have.

As an Operations Manager I made the schedule for all employees, make and take reservations for bus rentals and tours. I did invoicing for all bus rentals to tour agents. I had ensure customer satisfaction with the services being provide with the tour company.

Make and take reservations for tours on the island resort. Explain all tours and prices to customers and agents. Make bus pick up list for drivers.

Pick up and drop off customers to and from hotel/airport. Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart. Explained important features of guest rooms to travelers, including how TV remote, heating and cooling, WiFi access and locks worked. Maintained lobby in pristine condition and kept trash promptly emptied. Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms. Notified front desk manager of any guest issues in need of additional attention.