Matthew Martinez
Colorado Springs,CO
Summary
Knowledgeable and dedicated customer service professional with extensive customer service experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Banker
Hunting National Bank
11.2021 - Current
- Learning the basics and fundamentals of banking through extensive training processes
- Adhere to and follow strict company operations and guidelines along with federal laws and regulations
- Process basic transactions including deposits, withdraws, and loan payments, verifying cash and cashing checks within limits with accuracy
- Recommend bank/product services that meet customers' needs to meet and exceed sales targets
- Ensure customer satisfaction with patience, professionalism, and positive attitude while practicing company procedures
Store Manager
Fountain Organics
01.2020 - 06.2021
- Responsible for opening and closing the store in a safe and secure fashion
- Conducted store meetings with the staff and owners to address store topics/concerns that were valuable to the overall success of the store
- Managed productivity of both employees and store operations and implemented changes where it was needed
- Ran weekly inventory checks to ensure product availability was accurate, placing orders for more products when needed
- Create a team of reliable employees by hiring the best possible candidates who could assist patients, co-workers, and have best intentions for the company
- Processed payrolls for all employees within the store
- In charge of reconciling cash from all cash registers to make accurate bank deposits each night
Assistant Store Manager
Mindful
10.2016 - 03.2019
- Opened and closed the store in a timely fashion on scheduled shifts
- Supervised employees to ensure daily duties were completed in a timely and efficient manner
- Monitored store inventory and compared counts to daily inventory reports ran for each day
- In charge of ordering products for store when needed
- Assisted the manager in monitoring monthly store revenue and improved sales where needed to maintain monthly store goals
- Responsible for counting large amounts of cash and making accurate drops each night
Education
High School Diploma -
Sand Creek High School
Skills
- Retail management
- Supervising experience
- Leadership
- Sales
- Management
- Computer skills
- Retail sales
- Customer service
Timeline
Banker
Hunting National Bank
11.2021 - Current
Store Manager
Fountain Organics
01.2020 - 06.2021
Assistant Store Manager
Mindful
10.2016 - 03.2019
High School Diploma -
Sand Creek High School