MATTHEW MARTINEZ
Sales Representative/Customer Service Technician
Sharon Hill,PA
Overview
11
11
years of professional experience
Work History
Mosquito Technician/Applicator
Mosquito Shield of
West Chester, PA
06.2022 - Current
- Developed and maintain a professional relationship with clients
- Strategized with customers and ensure appropriate resolution of all problem areas
- Ensured optimal levels of customer service to existing and prospective customers
- Managed efficient sales of all product packages
- Generated additional client interest by interacting with potential customers
- Managed multiple new customers within first few months increasing revenue
- Improved client satisfaction to 100% on all routes provided to me
Wireless Sales Consultant
Cellular sales of Knoxville
07.2019 - 10.2020
- Developed and maintain a professional relationship with clients
- Coordinated with customers and ensure appropriate resolution of all problems
- Ensured optimal levels of customer service to existing and prospective customers
- Managed efficient sell of all products and process transactions to activate wireless service for customers
- Provided demonstration to prospective customers for company products and services to improve sales
- Facilitated retail sales of cellular phones and wireless services and products to the public while demonstrating outstanding customer service
- Implemented additional sales opportunities through creative marketing campaigns and community involvement
- Developed continuous and up-to-date knowledge of Verizon Wireless and wireless products and services; demonstrate equipment capabilities
- Managed daily store operations such as opening/closing, inventory control, cash management, and various office/administrative duties
- Developed and monitored action plans for the accomplishment of daily/month sales goals
- Participated in educational opportunities; reading professional publications; participating in professional organizations
- Accomplished organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Food Service Van Driver
Southeast Delco School District
08.2017 - 06.2019
- Ensured that all activities conform to district guidelines
- Communicated effectively with all members of the school district and community
- Responded to change productively and handle other tasks as assigned
- Appropriately operated all equipment as required
- Managed that all food delivery was completed in a timely manner as to meet schedule demands
- Complied with all district policies, rules, and regulations
- Built reliable relationships with all kitchen and office staff
Government Mail Sorter
Metro Air Service/Matheson Flight Extenders
09.2015 - 03.2018
- Maintained records of truck arrival times
- Logged contents of each delivery
- Prepared items for shipment
- Received and unload supply trucks
- Scanned each mail container and the contents within each container
- Matched the destinations codes on packages with the shipping cart to ensure correct destination delivery
- Streamlined the process of transportation delivery schedules
- Improved communication between leadership and front-line associates regarding day to day floor activity
- Managed personnel issues
- Strategized with supervisors, peers, and delivery drivers effectively
- Compiled, code, categorize, special shipments within regulations set by the Government
- Identified objects that require different circumstances in their shipping/handling care
- Monitored unusual packaging, scents, and labeling
- Prioritized work-developing specific plans to organize shift to meet tenure and accomplish work
Footwear Associate/Department Manager
Modell’s Sporting Goods
08.2016 - 08.2017
- Assisted customers with exceptional knowledge of all footwear technologies
- Provided responsible, friendly, fast, passionate, customer service
- Listened, respected, and responded to the customer’s needs and wants
- Displayed ambition and enthusiasm to get things done
- Implemented initiatives to improve the customer experience as well as maintaining an orderly store
- Provided an explanation of the product benefits and features
- Produced outstanding customer service both written and oral skills
- Adjusted priorities from selling to shipping and receiving
- Improved organizational functionality of stock room to provide a more efficient and affective area
- Resolved customer inquiries without involving a manager
- Managed dual role of cashier duties when required
- Processed online orders in store for customers
Custodian
Distinctive Maintenance Services
11.2012 - 06.2015
- Cleaned hallways, lobbies, corridors, stairways, and other work areas so that health standards are met
- Emptied wastebaskets and transport other trash and waste to disposal areas
- Mopped, swept, stripped, and waxed floors using a swing machine
- Received supplies and maintained equipment
- Recognition
- Grand Slam-outstanding customer service, going above and beyond to satisfy customer
- Perfect score for mystery shopper
- Perfect score for phone survey
- Top score of in-store sales contest (multiple times)
Education
Monsignor Bonner Catholic High School
Skills
- Related Skills
- Excel
- Word
- Power Point
- NC40 scanner
Timeline
Mosquito Technician/Applicator
Mosquito Shield of
06.2022 - Current
Wireless Sales Consultant
Cellular sales of Knoxville
07.2019 - 10.2020
Food Service Van Driver
Southeast Delco School District
08.2017 - 06.2019
Footwear Associate/Department Manager
Modell’s Sporting Goods
08.2016 - 08.2017
Government Mail Sorter
Metro Air Service/Matheson Flight Extenders
09.2015 - 03.2018
Custodian
Distinctive Maintenance Services
11.2012 - 06.2015
Monsignor Bonner Catholic High School
Similar Profiles
Shannon GalvezShannon Galvez
Business Manager at Mosquito Shield of SE HoustonBusiness Manager at Mosquito Shield of SE Houston
Kevin JonesKevin Jones
Owner Operator at Mosquito Shield Of CharlestonOwner Operator at Mosquito Shield Of Charleston
Kyle SegallaKyle Segalla
Mosquito Control Technician at Mosquito Shield of North AttleboroMosquito Control Technician at Mosquito Shield of North Attleboro
Quincy RichardsonQuincy Richardson
Chief Financial Officer's Secretary at Yeadon Fire CompanyChief Financial Officer's Secretary at Yeadon Fire Company
Momoh DolleyMomoh Dolley
SAP: Business Development Specialist at Serrala USSAP: Business Development Specialist at Serrala US