Matthew Martinez
Troy,MI
Summary
A dedicated and adaptable professional with diverse experience in management, customer service, and hands-on operational roles. Proven ability to lead teams, ensure operational efficiency, and deliver exceptional customer experiences across multiple industries, including entertainment, food service, and retail. Skilled in managing equipment, handling safety procedures, and providing top-tier customer service. Experienced in both leadership and team-oriented environments, with a strong work ethic and commitment to quality. Adept at troubleshooting, inventory management, and maintaining a safe and organized workspace. Seeking to bring these skills to a dynamic position in a fast-paced retail environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Yard Operations & Sales Associate
Haley Stone
05.2024 - Current
- Assist in the daily operations of the yard, including loading and unloading materials, organizing inventory, and maintaining a clean and safe work environment
- Operate heavy machinery, such as forklifts and loaders, to efficiently move and stock landscaping materials like stone, mulch, and soil
- Provide prompt and courteous customer service by helping clients select appropriate materials and ensuring their orders are accurately fulfilled
- Monitor inventory levels and report discrepancies to management to ensure timely restocking of essential materials
- Follow safety protocols to prevent accidents and ensure the well-being of both coworkers and customers
Manager
MI-Combat
06.2022 - 05.2024
- Supervised daily store operations, ensuring smooth and efficient flow of activities, from customer check-ins to the start of combat sessions
- Managed a team of employees to meet performance goals and deliver an exceptional customer experience, resolving any operational or customer service issues promptly
- Maintained and troubleshooted a variety of electronic and combat equipment, including laser tag systems, audio-visual setups, and safety gear, ensuring all technology and equipment functioned correctly and safely for customer use
- Coordinated scheduling and logistics to optimize session start times and minimize customer wait periods, maintaining a high level of customer satisfaction
- Oversaw inventory management and conducted regular audits of equipment, ensuring availability and readiness for all sessions
- Assisted in employee training and development, providing feedback and guidance to staff for continuous improvement in performance and customer service
Swim Instructor
Troy Continuing Education
06.2022 - 05.2023
- Instructed students of varying ages and skill levels, from beginners learning basic water safety and swimming techniques to more advanced swimmers refining their form and technique
- Developed personalized lesson plans tailored to each student's abilities, ensuring steady progress in swimming skills such as floating, stroking, and breathing techniques
- Monitored students' performance and provided constructive feedback to enhance their swimming proficiency, adapting teaching methods to fit individual learning styles
- Ensured a safe and supportive learning environment, maintaining constant vigilance to prevent accidents and addressing any safety concerns promptly
- Fostered a positive and encouraging atmosphere, building confidence in young swimmers and promoting the importance of water safety
Team Member
MI-Combat
03.2021 - 06.2022
- Operated and facilitated live-action combat simulation games, ensuring smooth execution and optimal customer experiences throughout each session
- Managed game setups using proprietary computer software, adjusting game parameters to match customer preferences and team dynamics
- Monitored game progress, troubleshooting technical issues and resolving any disruptions quickly to maintain the flow of gameplay
- Provided clear instructions and safety briefings to participants, ensuring they understood the rules, equipment, and safety protocols before each session
- Assisted in maintaining a fun, engaging, and safe environment for all players, promoting teamwork and a competitive spirit during sessions
Lifeguard (Seasonal)
Northfield Hills Condominium
06.2021 - 08.2021
- Monitored and ensured the safety of pool patrons by enforcing facility rules, maintaining vigilance, and responding quickly to any emergencies
- Performed water rescues, administered first aid, and implemented CPR procedures when necessary to ensure the well-being of swimmers
- Conducted regular pool maintenance, including water quality checks and cleanliness inspections, to ensure a safe and hygienic environment for all guests
- Provided excellent customer service by addressing swimmer concerns, answering questions, and creating a welcoming atmosphere
- Assisted in setting up and organizing poolside events and activities, contributing to a fun and safe experience for all attendees
Lifeguard
Troy Community Center
12.2019 - 03.2021
- Monitored and ensured the safety of pool patrons by enforcing facility rules, maintaining vigilance, and responding quickly to any emergencies
- Performed water rescues, administered first aid, and implemented CPR procedures when necessary to ensure the well-being of swimmers
- Conducted regular pool maintenance, including water quality checks and cleanliness inspections, to ensure a safe and hygienic environment for all guests
- Provided excellent customer service by addressing swimmer concerns, answering questions, and creating a welcoming atmosphere
- Assisted in setting up and organizing poolside events and activities, contributing to a fun and safe experience for all attendees
Crew Member
Culver's
07.2020 - 01.2021
- Delivered exceptional customer service by accurately taking orders, addressing customer inquiries, and ensuring a positive dining experience
- Collaborated with team members to maintain efficient kitchen operations, including food preparation, cooking, and timely order fulfillment
- Ensured compliance with food safety and hygiene standards, maintaining a clean and organized work environment throughout shifts
- Handled cash and credit transactions with accuracy and provided excellent service during peak hours, contributing to high customer satisfaction
- Assisted in training new employees on operational procedures, ensuring smooth integration into the team and adherence to company standards
Education
Bachelor's degree - Criminal Justice
Oakland University
Auburn Hills, MI06.2026
High school diploma -
Athens High School
Troy, MI06.2022
Skills
1 Customer Service
2 Technical Problem-Solving
3 Product Knowledge (Computers, Electronics, and Accessories)
4 Inventory Management
5 Sales and Upselling
6 Cash Handling and POS System Operation
7 Time Management
8 Verbal Communication
9 Team Collaboration
10 Attention to Detail
11 Troubleshooting Hardware and Software Issues
12 Adaptability to Fast-Paced Environments
Certification
- Lifeguard, 08/01/19, 08/31/21
- First Aid Certification, 06/01/23, 06/30/25
- AED Certification, 06/01/23, 06/30/25
- CPR Certification, 06/01/23, 06/30/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Yard Operations & Sales Associate
Haley Stone
05.2024 - Current
Manager
MI-Combat
06.2022 - 05.2024
Swim Instructor
Troy Continuing Education
06.2022 - 05.2023
Lifeguard (Seasonal)
Northfield Hills Condominium
06.2021 - 08.2021
Team Member
MI-Combat
03.2021 - 06.2022
Crew Member
Culver's
07.2020 - 01.2021
Lifeguard
Troy Community Center
12.2019 - 03.2021
High school diploma -
Athens High School
Bachelor's degree - Criminal Justice
Oakland University
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