Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MATTHEW MARTINEZ

Albuquerque,NM

Summary

Dynamic and results-oriented professional with a proven track record at Alorica, excelling in customer service and problem resolution. Leveraged strong communication and organization skills to enhance customer satisfaction and streamline operations. Demonstrated expertise in retail sales and commercial cleaning, contributing to significant improvements in workplace productivity and customer engagement.

Overview

5
5
years of professional experience

Work History

Bank of America Req

Alorica
Albuquerque, NM
09.2023 - 08.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Cashier

Taco Cabana
Albuquerque, NM
07.2020 - 08.2021
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Retail Clerk

BROSIS INC
Albuquerque, NM
08.2019 - 10.2020
  • I'm 21, a hard worker, and goal-oriented.
  • Stocked shelves, racks, cases, bins and tables with merchandise.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained records related to sales for store management.
  • Recommended, selected and located merchandise based on customer desires.
  • Answered telephone calls to take orders or address customer inquiries.

Education

High school -

Highland High School
Albuquerque, NM
01.2025

Skills

  • Retail Sales
  • Commercial Cleaning
  • Communication
  • Dependable and responsible
  • Organization and time management
  • Task prioritization
  • Customer service
  • Problem resolution

Accomplishments

  • Some personal accomplishments I have had are getting a job and holding it for over a year now, and graduating high school; that took a lot of hard work, determination, and perseverance.
  • I have new goals set for myself, which are getting a new job, getting out of my comfort zone, and starting college in the next 12 months. I'll be the first in my family to go and finish.

Timeline

Bank of America Req

Alorica
09.2023 - 08.2024

Cashier

Taco Cabana
07.2020 - 08.2021

Retail Clerk

BROSIS INC
08.2019 - 10.2020

High school -

Highland High School

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