Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Matthew Martinez

Littlefield

Summary

Results-driven Sales Account Manager recognized for high productivity and efficient task completion. Skilled in client relationship management, strategic planning, and market analysis to drive sales growth. Excel in communication, negotiation, and time management, ensuring seamless operations and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Sales Account Manager

Premier Chevrolet GMC
Littlefield
01.2024 - Current
  • Resolved customer complaints regarding sales and service.
  • Analyzed customer needs to make suitable product recommendations and demonstrations.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Managed sales negotiations and financing options.
  • Provided quotes and financing options to customers by understanding financial status and interest rates.
  • Greeted customers, identified their needs and wants, and provided assistance to make a purchasing decision.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.

Finance and Sales Manager

Plainview CDJR
Plainview
02.2022 - 01.2024
  • Negotiated loan terms, conditions, and interest rates with customers.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Addressed and resolved customer concerns and complaints related to financing, ensuring high levels of customer satisfaction.
  • Collaborated with management to set financial policies, objectives, and strategies for the dealership.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Conducted credit analyses to determine customer financing options based on credit scores and financial history.

Auto Sales Representative

Mercedes Benz
Lubbock
06.2020 - 01.2022
  • Educated customers about sales processes, warranty requirements and service standards.
  • Provided excellent customer service throughout all stages of the buying process from initial contact to delivery of vehicle.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Resolved customer complaints promptly while maintaining professional demeanor.
  • Responded to inquiries from potential customers via email and telephone.
  • Assisted customers in selecting a vehicle by answering questions and offering information on features, benefits, and warranties.
  • Provided test drives to potential customers to demonstrate vehicle operation and performance capabilities.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Managed sales negotiations and financing options.

Education

High School Diploma -

Abernathy High School
Abernathy, TX
05-2020

Skills

  • Customer relationship management
  • Sales negotiation
  • Financial analysis
  • Customer service
  • Effective communication
  • Product knowledge
  • Lead generation

Languages

Spanish
Limited

Timeline

Sales Account Manager

Premier Chevrolet GMC
01.2024 - Current

Finance and Sales Manager

Plainview CDJR
02.2022 - 01.2024

Auto Sales Representative

Mercedes Benz
06.2020 - 01.2022

High School Diploma -

Abernathy High School

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