Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Martinez

San Antonio ,TX

Summary

Dynamic and results-driven professional with a strong background in customer service and productivity and efficiency from United Parcel Service. Proven ability to enhance customer satisfaction and retention through effective communication and personalized commitment. Skilled in high throughput which measures the delivery within a specific time and problem-solving, consistently achieving high customer satisfaction and operational efficiency.

Overview

11
11
years of professional experience

Work History

Driver

United Parcel Service, UPS
11.2013 - 02.2025
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Enhanced team morale by providing support and assistance during peak delivery periods.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Gym Associate

Planet Fitness
09.2014 - 05.2018
  • Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
  • Participated in ongoing professional development opportunities to stay current with industry best practices, applying newfound knowledge within the workplace setting.
  • Serviced complex equipment quickly to minimize wait times for specific machines.
  • Enforced rules and held customers accountable for not following gym regulations.
  • Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
  • Assessed staff needs and offered assistance with checking in patrons during busy times.
  • Supported personal trainers in scheduling appointments and managing client records, optimizing productivity within the team structure.
  • Created a safe workout environment by diligently monitoring gym activities and promptly addressing any safety hazards or concerns as needed.
  • Utilized effective time management skills to ensure smooth operations during peak hours at the gym facility.
  • Provided personalized fitness advice and recommendations based on individual member needs, building rapport and trust among clients.
  • Enhanced facility cleanliness by maintaining a regular cleaning schedule and ensuring all equipment was sanitized properly.
  • Played a key role in inventory management, ensuring adequate stock levels for essential supplies and equipment.
  • Conducted equipment maintenance checks regularly, ensuring optimal functionality for all machines in use.
  • Established a positive gym culture by fostering connections among members through organizing social events and encouraging member interaction during group classes.
  • Resolved membership billing issues efficiently, maintaining positive relationships between the gym and its clientele.
  • Developed strong communication skills through frequent interaction with diverse populations of gym members, enhancing overall interpersonal effectiveness within professional contexts.
  • Contributed to the gym''s overall success by consistently meeting or exceeding personal performance targets in areas such as membership sales, customer satisfaction, and facility maintenance.
  • Assisted in event planning for special promotions or initiatives aimed at attracting new members or boosting overall engagement levels among existing clients.
  • Collaborated with fitness instructors to develop engaging group classes that catered to diverse skill levels.
  • Increased member retention by creating a welcoming and supportive environment for all gym visitors.
  • Sold memberships and personal training sessions to new customers.
  • Assisted customers with finding items and storing belongings.
  • Recorded and managed locker assignments and keys.
  • Greeted customers and offered them assistance.
  • Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
  • Promptly responded to all requests for assistance.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Managed check-in and check-out process of items.
  • Managed locker room inventory and supplies, replenishing as needed.
  • Conducted locker room tours and provided information and directions.
  • Collaborated with management team, promoting efficient and effective coatroom operation.
  • Collected payments and issued locker room passes.

Education

Business Administration

San Antonio College
San Antonio, TX

Skills

  • Scheduling flexibility
  • Fitness knowledge
  • Nutrition counseling
  • Client progress tracking
  • Goal setting assistance
  • Administrative tasks
  • Workout program design
  • Scheduling appointments
  • Performance tracking
  • Nutritional guidance
  • Personal training
  • Teamwork
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Customer satisfaction
  • GPS and route planning
  • Safety protocols
  • Flexible schedule
  • City and non-city driving
  • Punctuality
  • Punctual and reliable
  • Safe driving practices
  • Defensive driving
  • Safety management
  • Route planning
  • Driving in adverse conditions
  • Navigational systems and GPS
  • Route management
  • Transportation
  • Traffic law observation
  • Inclement weather driving
  • Relationship building
  • Adaptable driving techniques
  • Schedule management
  • DOT compliance
  • Route determination
  • Materials transport
  • Shipping and packaging
  • Customer rapport
  • Strategic planning
  • Appointment scheduling
  • Processes and procedures
  • Conflict resolution
  • Friendly and outgoing
  • Verbal and written communication
  • Map reading
  • Physical stamina
  • Traffic laws
  • Patience and tact
  • Delivery pickup
  • Safe driving techniques
  • Driving and transportation
  • Confidentiality

Timeline

Gym Associate

Planet Fitness
09.2014 - 05.2018

Driver

United Parcel Service, UPS
11.2013 - 02.2025

Business Administration

San Antonio College

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Matthew Martinez