Matthew Martino
Concord ,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations. Excels in client relationship building and complaint resolution, significantly improving service standards. Demonstrates a strong work ethic and exceptional communication skills, driving team performance and achieving business growth through strategic planning and targeted promotions.
Overview
5
5
years of professional experience
Work History
Roadside Service
Mountain West Group - (AAA)
09.2023 - Current
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Explained repair and maintenance procedures to customers for full comprehension.
- Documented all work performed on vehicles and added to company system for reference.
Assistant Manager
Broadbase Jiffy Lube
07.2020 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
Diploma -
Dixon High School
Dixon06.2020
Skills
- Customer service
- Goal-oriented mindset
- Client relationship building
- Complaint handling
- Conflict resolution
- Data entry
- Workflow management
- Product knowledge
- Relationship management
- Strong work ethic
- Excellent communication
- Attention to detail
- Listening skills
- Multitasking and organization
- Handling customer complaints
- Sales expertise
Timeline
Roadside Service
Mountain West Group - (AAA)
09.2023 - Current
Assistant Manager
Broadbase Jiffy Lube
07.2020 - 09.2023
Diploma -
Dixon High School
Similar Profiles
Anita JonesAnita Jones
World Travel Agent at AAA Mountain West GroupWorld Travel Agent at AAA Mountain West Group
Kenzo HeinKenzo Hein
Member Experience Associate at AAA Mountain West GroupMember Experience Associate at AAA Mountain West Group
William CarswellWilliam Carswell
Tow Truck Driver at AAA Mountain West GroupTow Truck Driver at AAA Mountain West Group