Matthew Martucci
Old Bridge,NJ
Summary
A seasoned professional with a robust background in event planning and customer service/Hospitality (18 Years), a track record of boosting event attendance and satisfaction through exceptional organization and interpersonal communication. Expert in staff management and operations coordination, my proactive approach consistently enhances guest relations and operational efficiency.
Overview
18
18
years of professional experience
Work History
General Manager/Manager
Char Burger and Creamery
10.2024 - Current
- Manage front of house operations, deliveries, waitstaff, and customer service.
- Assisted employees in understanding guests needs, providing guidance and constructive feedback.
- Handled ordering and inventory needs for restaurant.
- Helping Create and add new food items to menu
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Event Coordinator & Clubhouse Facilities Manager
Friars Club Manhattan
11.2019 - 12.2023
- Provided support for the planning, production and execution of events
- Worked directly under the Creative Director to identify and carry out tasks to drive membership, revenue and interest to the organization
- A/V Manager for all in-house events
- Stage Manager for trademark events (Gala, Roasts)
- Oversaw the maintenance and upkeep of the organization's 100 year-old clubhouse
- Assisted with developing, planning and implementing strategies to promote large- and small-scale events
- Executed events with consistently high standards of organization, service quality and enthusiasm for client objectives
- Assessed events overall success and submitted findings for future planning
- Elevated event staff performance with skilled leadership, motivation and discipline.
Sales Specialist/ Backstage Operations
Apple Store Staten Island
01.2022 - 09.2023
- Oversaw stockroom inventory, deliveries and responsible for assuring efficient delivery of products to in-store customers
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication and effective problem-solving.
- Responded quickly to customer concerns or requests within target timeframes
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Oversaw Millions of dollars worth of product coming in and leaving storage.
Server/ Bartender
Char Steakhouse Raritan
03.2016 - 10.2019
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Prioritized multiple tasks with composure and professionalism in a dynamic, fast-paced environment.
- Resolved customer complaints and inquiries in a timely manner.
- Sampled and educated customers with growing wine knowledge.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Operations & Entertainment
Walt Disney World Company
02.2012 - 02.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associates - Occupational Study
College of Staten Island
Staten Island, NYCertificate for Completion - Acting, Directing, Screenwriting
New York Conservatory For Dramatic Arts
Manhattan, NY08.2014
Skills
- Hospitality professional
- Staff Management
- Event Planning
- Event Setup and Breakdown
- Data Entry
- Microsoft Software Proficiency
- Customer Engagement
- Operations Management
- Crisis Management
- Guest Relations
- Project Management
- Guest Relations Management
- Final Cut Pro Software Proficiency
- Leadership and team building
- Efficient multi-tasker
Timeline
General Manager/Manager
Char Burger and Creamery
10.2024 - Current
Sales Specialist/ Backstage Operations
Apple Store Staten Island
01.2022 - 09.2023
Event Coordinator & Clubhouse Facilities Manager
Friars Club Manhattan
11.2019 - 12.2023
Server/ Bartender
Char Steakhouse Raritan
03.2016 - 10.2019
Operations & Entertainment
Walt Disney World Company
02.2012 - 02.2013
Associates - Occupational Study
College of Staten Island
Certificate for Completion - Acting, Directing, Screenwriting
New York Conservatory For Dramatic Arts
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