Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Mason

El Dorado

Summary

Dynamic Account Executive with proven success at FTG Texas in client relationship building and strategic selling. Consistently exceeded sales targets by identifying new business opportunities and delivering tailored solutions. Expertise in CRM software enhances account management, while exceptional customer service fosters long-lasting partnerships. Committed to driving client satisfaction and loyalty.

Overview

20
20
years of professional experience

Work History

Account Executive

FTG Texas
05.2019 - 08.2025
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.

Sales Manager

Office Equipment of Southern Arkansas
05.2011 - 05.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Sales Associate

Verizon Wireless
03.2008 - 04.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Sales Associate

AT&T Wireless
06.2005 - 02.2008
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Education

No Degree -

South Arkansas Community College
El Dorado, AR

High School Diploma -

Mt. Holly
Mt. Holly, AR
05-2000

Skills

  • Client relationship building
  • Account management
  • Relationship building and management
  • Pipeline management
  • Customer service
  • Strategic selling
  • New business opportunities
  • CRM software expertise (ACT & SHERPA)
  • Customer relations

Timeline

Account Executive

FTG Texas
05.2019 - 08.2025

Sales Manager

Office Equipment of Southern Arkansas
05.2011 - 05.2019

Sales Associate

Verizon Wireless
03.2008 - 04.2011

Sales Associate

AT&T Wireless
06.2005 - 02.2008

No Degree -

South Arkansas Community College

High School Diploma -

Mt. Holly

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Matthew Mason