Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Massengale

Summary

Safety professional prepared for key responsibilities in maintaining and improving workplace safety. Extensive background in conducting risk assessments, and compliance with industry standards. Collaborative team player with focus on achieving results and adapting to changing needs. Proficient in hazard identification, safety training, and regulatory compliance.

Personable and organized with keen eye for detail and positive, upbeat attitude. Possesses understanding of key project management principles and proficiency in data analysis and workflow optimization. Committed to delivering high-quality results that drive operational efficiency.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Cook

Pizza Hut
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Representative

Maximus Call Center
  • Responded to customer questions via telephone regarding insurance benefits, provider contracts, eligibility, and claims.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Shipping Clerk

Shenandoah Farms
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Improved shipping efficiency by streamlining packing and labeling processes.
  • Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
  • Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.

Store Manager

Cefco Stores
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Store Manager

SUBWAY Restaurants
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Assistant Manager

Security Finance, Financial Services
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Unarmed Security Officer

Thomas Protective Service
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
  • Maintained detailed reports of daily activities, incidents, and irregularities for management review.
  • Conducted comprehensive security assessments to identify potential vulnerabilities and recommend improvements.
  • Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.

Licensed Insurance Claims Adjuster

State Farm
  • Ensured accurate record-keeping within database systems for audit purposes and streamlined retrieval of pertinent information during claim reviews.
  • Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
  • Streamlined claim filing processes by implementing an organized system for tracking and managing paperwork.
  • Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.

Armed Security Officer

D&L Entertainment Services Inc.
04.2019 - Current
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Completed full building and grounds patrols every hour to spot and investigate concerns.
  • Checked personal ID's to allow entrance into facilities.
  • Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.

Education

No Degree - Liberal Arts

Trinity Valley Community College
Athens, TX

High School Diploma -

Mabank High School
Mabank, TX
05-2008

Skills

  • Claims investigation
  • Attention to detail
  • Multitasking and organization
  • Situational awareness
  • Quality control
  • Conflict resolution
  • Staff training and development
  • Site safety procedures
  • Enforcing safety protocols

Certification

  • Commissioned Security Officer License - TX 2022 - Present
  • Non-Commissioned Security Officer License - TX 2019 - 2022
  • Insurance Claims Adjuster License - TX (plus 12 other states) 2021 - 2022
  • Firearms Proficiency Certification - TX 2022 - Present
  • Pepper Spray, Handcuff, and Collapsible Baton Certification - TX 2022 - Present
  • Underground Storage Tank (UST) Certification - TX blank - blank
  • Managers Food Safety Certification - TX blank - blank
  • LP Gas Management Certification - TX Blank - blank
  • Petroleum Land Management Certification - TX blank - blank
  • State Required MMPI (Psychological Exam) - TX 2024

Timeline

Armed Security Officer

D&L Entertainment Services Inc.
04.2019 - Current

Cook

Pizza Hut

Representative

Maximus Call Center

Shipping Clerk

Shenandoah Farms

Store Manager

Cefco Stores

Store Manager

SUBWAY Restaurants

Assistant Manager

Security Finance, Financial Services

Unarmed Security Officer

Thomas Protective Service

Licensed Insurance Claims Adjuster

State Farm

No Degree - Liberal Arts

Trinity Valley Community College

High School Diploma -

Mabank High School
Matthew Massengale